Return service
Very disappointing experience with SKIMS. I returned my order exactly as instructed, with the SKIMS return labels printed and placed both inside and outside the parcel. After nearly 3 months of contacting support, I was told they cannot identify my return in their warehouse and will not refund me because I used standard post and no longer have the postal receipt. I genuinely don’t understand how a parcel with their own identifying labels can simply disappear in their warehouse. I am now left without the product and without my money. Extremely poor returns process and customer service.