Item not as described, slow delivery and difficult return.
I ordered a pair of trousers and they arrived over a month later. They were a different colour to what was shown on the website and the plaid pattern was barely visible, so I asked for a return. That bit was straight forward, but as they weren’t as advertised I asked for postage costs to refunded as well. From there I got several offers over many days of 40% refunds, ordering another item for the same value etc, but all I wanted was my money back and to return the item. After increasingly firm emails I finally got a refund for the item and postage, but with no instructions for sending the item back. All a bit of a waste of time and fabric and I won’t be making the same mistake again.