BEBest Buy★★★★★
Installation Services... NOT
I purchased a gas dryer in early July. Because of my schedule and theirs, I couldn't get an installation date until late July. When the installers came, they told me the gas line the dryer came with was too short, so I'd have to buy the correct part and reschedule the next day (Sunday). I wasn't able to get thru to anyone at Bestbuy until Tuesday. The services involved were installation and haulaway of my old dryer. In spite of MANY communications on this, they kept scheduling the haulaway before the installation, which can't happen since I can't disconnect the gas line. I have spoken to tens and tens of people at bestbuy, on the phone and on chat, and have been told a million different stories. Finally the installation was scheduled for Tuesday, August 4th, and I was assured someone would be coming between 2PM and 6PM for both services. The haulaway team arrived at just after 11:00, which was not what we discussed, and then the installation team arrived. I was not at home, and had arranged to take the afternoon off work since that's what Bestbuy committed to (2-6). Someone at Bestbuy lied and said I cancelled the appointment. Once again, I contacted BestBuy and after escalating the issue was promised an installation date of 8/7. Since I didn't see the appointment online, I AGAIN contacted Bestbuy and was told the best they could do was 8/11. I cannot keep taking time off from work, but BestBuy doesn't care about that. They also give a 12-hour window for installation, which is absurd. Meanwhile, I have the dryer here, not connected, and am disputing the whole transaction until Bestbuy attempts decent customer service.
2026-08-06
BEBest Buy★★★★★
Never again Best Buy
I purchased a gas dryer in early July. Because of my schedule and their availability, I wasn't able to get it on the calendar until Saturday, July 25th. I was told that they could not install the dryer because my gas line was too short, and they provided info on what I needed to buy. Further, they told me that they could not disconnect the existing dryer because they could not leave the gas line disconnected. They also said I'd be able to reschedule the installation the next day, July 26.
I was not able to access any reinstallation resources until Tuesday, July 28th. The re-installation was (I thought) scheduled for Thursday, July 30th.
The services included were (1) installation and (2) haul away of old dryer.
I received a call earlier today that haulaway was scheduled for tomorrow. There was no mention of installation services.
I contacted their chat line multiple times, and was told multiple things, until I was dizzy with misinformation. I gave up trying, and called instead. I was told that the reason this was so screwed up is because they are using multiple systems. Of course, this is not my problem.
I reluctantly agreed to delay installation until Wednesday, August 5th, but was clear that installation had to come first, then haul away, and of course, the optimal solution was both the same day. A lovely agent told me we were all set.
I then received a text message saying that I needed to schedule installation (!!!!). I then went into another weird loop, and called yet again. I was assured that on Wednesday, August 5th, in the afternoon that installation would happen, and the device would be hauled away the same day.
I have spent hours and hours trying to get this scheduled, and this is clearly not the way a purchase should happen.
I am disputing (1) the purchase of the dryer + services and (2) initiation of the extended warranty, until the unit is installed, and the haul away I paid for is performed.
2026-07-29
