5-stars all the way!
Update: Today 4/14/23, after my review on Trustpilot, Tina, at My Postcard, came through with flying colors, identified the problem, merged my two account and I was finally able to send my card to a dear friend who’s going thru life changes. THANK YOU TINA! And thank you My Postcards AND Trustpilot! Wow!!! Val (Previous review) The cards themselves, from My Postcard, have all been exactly what I ordered and would get FIVE STARS for the products themselves. My problem is with their record keeping. On Wednesday 4/5/23 I went into my account to send a single postcard to an old friend whose wife had recently passed and he had just been moved into assisted living. When I opened up my account to start the transaction my account balance showed a credit of $33+ which seemed about right since I’d deposited $100 into the account on 12/10/22 to cover the few Christmas postcards I send. HOWEVER, when I went to submit my order that same day for the single postcard I’d been working on, they asked for more money (what happened to the $33+?). So I went back and looked at my account page again and the $33+ had inexplicably become $1.98. I immediately emailed My Postcard and the next day they responded as follows: “Thanks for your email. I just checked you have 2 accounts with us. You can find your credits at [email address redacted] Best regards, Milky” [yes, Milky] I clicked on the link but it simply created a blank email with the link as the recipient. What was I supposed to do with THAT? Then yesterday 4/10 they sent me the following: “We've now closed your support case (#276xxx ). We hope you're satisfied with the level of customer service you received from our team. If you still have any feedback, questions or an unsolved problem, please feel free to reach out to us again by replying to this email. We always love to hear from you! Were you satisfied with our customer service? Best regards, Mia” So I responded today with what I’ve written here. And NO I was not satisfied.