Cater Only To The Rich!
I purchased a freestanding copper tub called, “Melbourne”. It is brushed copper outside but nickel plated inside. I thought it was absolutely beautiful. It was on sale (approximately ($2,000), and purchased some years ago for our master bath remodel. We kept it in the house, wrapped in the soft cloth it came in and sitting on the styrofoam it came on. It came time to install and the nickel plating started flaking off. Never been used or wet. This was the what my bath would be built around. Now I knew why it was on sale. I was told they do not sell that Tub or work with the company that help to plate the nickel or make those tubs for them. My contractor was going to be at a standstill soon because my faulty tub could not be installed. It has been so upsetting and stressful. Even the quality of how they welded the tub to the base was awful and left much to be desired. I pleaded with Coppersmith. After back and forth conversations with customer service, they said they would give me a credit of $1,000. I said seeing how it’s past the one year warranty I would accept that resolution because at least I am not at a total loss. When I tried to use my credit of $1,000 on their website for something other than a tub…they quickly rescinded the offer and said you have to buy a replacement tub….all the tubs similar to mine are $8,000!! They said we can make the exact tub without nickel plating and give you $1,000 off so you pay $7,000. This is disgraceful and taking huge advantage of customers. I’m done with them and will never purchase from them again. I’m probably going to buy a new tub from Akicon once I get the funds together. I have no idea what to do with this faulty tub. They told me to find a nickel plating company and take it there. I called a few places and got laughed at because most huge companies nickel plate small car parts. Also this tub is huge and heavy so I would be paying for transport. It’s a nightmare.