Purchased a pair of Clifton 9’s two…
Purchased a pair of Clifton 9’s two weeks ago, only used them generally. The heel and sides on both shoes have started to deteriorate. Contacted Hoka UK customer services via email and sent several photographs, I even offered to return the trainers for inspection. I have had no response from Hoka whatsoever. Paying £135.00 for a premium running trainer that cannot withstand basic walking friction! I have tried calling and the live chat, both have been unsuccessful. I have found similar stories and reviews like mine on Reddit and Trustpilot. I am going to gather that evidence and provide it to trading standards, their products are clearly NOT FIT for purpose or made to a satisfactory quality under the consumer act 2015. If you are reading this I suggest you do the same, the more complaints trading standard receive the more likely we are together, to get some resolve.