Some trouble with unseen fees and slow postage
I bought an expensive watch and it arrived and was authentic. However the postage took a couple of weeks not 2-6 days as advertised. And I was charged $140 by DHL so not free postage as advertised. Due to incorrectly filled out paperwork I was charged GST at the border and it took 2 months and many emails to get it back. The whole process has been slow but they did always eventually reply to emails and refunded the GST. In the end I still saved a couple of thousand dollars compared to getting the watch from the manufacturer. Also it has a 10 year warranty which I registered for no problem, but may be difficult to find a shop to do the work or I may have to send it to Switzerland. With a watch less than $1000 it is likely none of this would be a problem.