Booked the same property that we have…
Booked the same property that we have booked for several summers only this time through Booking.com. Booking was made in April for Labor Day weekend and Evolve texted confirmation to my phone. Pulled up the app to show the pics today and learned my reservation was canceled on 8/3. Called Evolve who said I must’ve canceled it and now the property is rented and rented for a day or 2 longer than my reservation. We have families that are flying. No other properties available on that lake now and no refund visible in my account although Evolve says it was refunded. Evolve also says “not their fault.” When asked why I was texted a confirmation in April but not the cancellation in August I was told Booking.com was emailed. Terrible company and neither Barack or the escalator, Sue was any help. Very suspicious timing, unethical practices, and no resolution. Buyer beware. Book at your own risk.