NONoyafa★★★★★
Poor support, hard to understand shipping
Ordered and paid for NOYAFA NF-918S at february 19. Order #6962*
From the order detail:
Shipping method
4-7 working days
It is march 5th now and the shipment is stuck with the status:
"Nancheng, Depart from facility to service provider." for 3 days now.
Tried to get in touch with support, but no reply received.
Better to avoid this company.
2026-03-06有帮助 1
RARackNerd★★★★★
Racknerd ignoring their own ToS
So after another month I have 151 tickets regarding abuse from their network (spam, phishing, viruses, server attacks)... Support is not even reading the tickets and only copy-paste some of their prepared answers...
Sample:
"Hello,
Thank You for contacting us — we have relayed the abuse complaint details over to our end-user at this time, and have provided them with 72 hours to respond to the complaint, in addition to a link to our Terms of Service. Feel free to reach back out to us if you still notice this being unresolved after a few business days.
Thank You,"
This is the answer to all the tickets sent to them. After let's say 3 reports they "suspend" the abuser, but the suspended servers are back online in very short time, or weren't suspended at all (they just send a response and close the ticket without taking any action).
After the ticket is reopened with another report with the proof of abuse, I got same response with the prepared text with 72 hrs...
This behavior is simply not acceptable if your ToS is just a text and not a mandatory condition for fighting with the abusers...
2025-10-22有帮助 1