Recent delayed order
I had recently been to canjam nyc and held off on purchasing directly from Dan Clark Audio or from Audio 46 as I get a better discount from Headphones.com. After my order didn't ship for a couple days I suspected the item had actually been out of stock when I placed the order so I reached out to support to ask if it had actually sold out since this had actually happened with a previous order I had placed. I was told I had purchased the last unit and that it would be shipping shortly. After a couple more days it had not shipped and I asked if I could switch to a variant with another cable if it would ship faster but after another day without any progress I grew frustrated and wrote a negative review here. The next day I received an email from Taron Lissimore and later got on a short call with him. My order was actually out of stock due to some inventory tracking issues and that my 6 month long preorder would be restocking relatively soon. He gave me a 20% refund on my order and preorder, plus a $250 gift card. They reached out to DCA and had them direct ship my order to me which I received a few days ago. After years of purchasing headphones, IEMs and speakers this was my first negative experience and Taron went above and beyond to make things right.