Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment.
Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
Headphones had a great price on the Moondrop Blessings that I wanted. Better than Amazon! To my surprise they shipped that day and I received them very quickly. Couldn't be happier and the Moondrop IEMs are great!
As of this review, I’ve only used headphones.com to order the CrinEar Reference IEMs. Fast + free shipping, received product without issues.
I’m hoping I like the product enough to not have to rely on their return policy, but it seems like their return policy is generous.
Multiple reasons: 1) excellent service in processing and getting the order out fast, 2) just having a place where I can buy headphones when I live in the sticks and the closet thing I have is a very limited selection electronics store and 3) shipping was fast from the company but FedEx dropped the ball and delayed the delivery.
Overall, excellent!
Generally responsive after some confusion about initial order. FEDEX contributed confusion about delivery (withsignature required), but it all worked out. Now, house the earphones!
The staff at Headphones.com are very knowledgeable and professional. They are in touch with the leading technologies used in headphones and IEMs, and ways of measuring their performance.
I’ve been very impressed with personal customer service
I’ve been very impressed with Headphones.com’s customer service. Communication has been prompt, helpful, and professional, and they went out of their way to make the buying experience easy. They also expedited the shipping, which I greatly appreciated.
With high-end audio purchases, good service matters almost as much as the equipment itself, and Headphones.com has been excellent to deal with. Based on my experience with their staff and service, I would be very comfortable purchasing from them again.
Update: I ultimately decided the headphones themselves weren’t for me and returned them. The return was handled just as professionally as the purchase, and my refund was processed promptly. That only reinforces my original five-star rating of Headphones.com.
The description said it was missing ear tips. But it was also missing the balanced cable and storage box. The headphones are fine. But it wasn’t the deal I thought I bought.
Great experience. Had all the information for me to make an informed choice. Straightforward process to purchase my headphones and they arrived as soon as they had them in stock.