I’ve been very impressed with personal customer service
I’ve been very impressed with Headphones.com’s customer service. Communication has been prompt, helpful, and professional, and they went out of their way to make the buying experience easy. They also expedited the shipping, which I greatly appreciated. With high-end audio purchases, good service matters almost as much as the equipment itself, and Headphones.com has been excellent to deal with. Based on my experience with their staff and service, I would be very comfortable purchasing from them again. Update: I ultimately decided the headphones themselves weren’t for me and returned them. The return was handled just as professionally as the purchase, and my refund was processed promptly. That only reinforces my original five-star rating of Headphones.com.