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David Banks

英国

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TopUp

Disgusting sales practices

Disgusting sales practices. After purchasing 10 pounds top up I was sent a voucher and pin code - Charge included a service charge of 1.89 pounds which I was unaware of. I month late I am charged a further 11.89 pounds which I had not agreed to. At no time did I enter into any agreement however I have learnt that because I selected auto-top up then an agreement was in place. Basically they automatically charge each month unless you contact them and claim a refund!

2026-02-26