Honestly shocking service
Honestly shocking service, chose therapist, booked 2 days later. 100% confirmed therapist was fluent English, to which she confirmed. Then 10 mins before the video call today the therapist cancelled the call, saying BetterHelp had banned her as a therapist but yet no one from BetterHelp advised myself. Then the therapist advised not native English, so sent message to BetterHelp to cancel and get a refund, nothing back at all so far. I would say better help are just an app and not sure they care who or what therapists are on their site and for sure the fact that customers are using the service are sensitive emotional customers do not act with empathy or thought for that customer.