Definitely not a value for the cost
First let me say they use very friendly skilled salesman, Dennis, and the Installers are extremely friendly and that is pretty much where the good ends. The salesman uses pressure that claims time sensitive discounts will expire after he leaves. They also will finance the doors but if you make the payment that they set for you after a year the interest on each monthly statement is actually higher than the payment, so you are making no progress on principle and are actually accruing a higher balance each month. A slight positive, they complete the install in one day about though it took more than 10 hours. Again the Installer Cliel, was extremely nice but the workmanship is just average if that. I personally suck at caulking, and they are better than I, but it is not of the quality worthy of the price that was paid for the purchase. I expected better for the cost. A part for the door broke 9 months ago with no resolution to date. After the first installer could not get the part, it was escalated to the service manager who called me and gave me his direct number and made promises. He assigned another installer Brandon who again was very kind and seemed concerned but to date has not been able to get the broken part and now the service manager Allen has apparently ghosted me and again it is still not fixed. They sell doors that are branded American Standard with a lifetime warranty, yet they install unbranded third-party doors with only a five-year warranty which is apparently worthless as we have been trying to get a part for more than 9 months. I also have a problem with the fact that they have not and to date will not provide me any written documentation as to the manufacturer, or the Mfg. warranty, a contact number or a parts diagram to keep the doors functioning past the 5-year warranty expiration. The showerhead broke after 5-6 months and When Brandon came to fix the shower, they had sent the wrong caulk along with the showerhead which he installed I will give Them that, but I could have gotten a showerhead under warranty had I purchased it for much less and installed it myself. The Bottom Line is, it is not worth the cost especially If you finance it. Find a local Installer, buy your own components from a local retailer or wholesaler and if you need to finance the cost see your banker or take out a mortgage equity loan. Yes, It may take longer than one day but you have local businesses that would be much better at addressing any issues than a 1-800 number.
