WORST CUSTOMER SERVICE
Just got off the phone with one of the customer service representative and cannot believe how rude she was. After placing an order on 4/13/18 and being charged immediately I still have yet to receive an email that my order has shipped. So today (5/7/18) I decided to call to see what the hold up was. After leaving a voicemail, a lady called me back and immediately told me that it was my fault the order had not shipped. I completely will accept the fact that I put in the wrong fax number for my vet however #1 why was an email notification not sent to me letting me know that?.. #2 I provided the vet phone number, so a phone call to them would have been appropriate!.. #3 I will never understand how someone as rude as the lady I spoke with (I wish I had her name) could hold a customer service position in a company. My husband and I run a business and I handle all of our customer service. I would never accuse a customer of being in the wrong the way this lady did. NO responsibility was taken on their part and honestly, there is no excuse for this type of customer service. I will NEVER purchase anything from this site again due to the HORRIBLE customer service and lack of communication.