Customer Service and actual service is a joke
I ordered a phone as my one had stopped taking and making phone calls. I ordered because it seemed like a good phone, and they had a deal on at the time, which was a good one and I was happy with my purchase. However, I didn't get a phone, instead they sent me a tablet. I contacted customer service, let them know I had the wrong item and to send my phone asap as I am without a working phone, and I will return the tablet I have no use for. They started asking for pictures, serial numbers etc and told me they had to do an investigation before they would send out my phone. (Which is not my responsibility that they made an error, and I dont see why it couldn't have been done after I returned the tablet) This took a week. THEN they arranged the return BEFORE sending my phone out, (after I waited a week for the initial 'phone' delivery btw, and the second week to do their investigation) and said they would ship the phone once they recieved the tablet first. I can't even get what I've paid for without doing work for them, honestly would have been better off keeping quiet, selling the tablet on ebay and using the money to buy another phone. Why would I keep an item that I didn't want, need or order? Why are they scared I'd keep it when I was the one to let them know I had it in the first place? If I was going to pinch it I wouldn't have made them aware. But this is the price you pay for doing the right thing I guess. Oh and when I asked for compensation for all this hassle (and honestly, going 2 weeks without a working phone when I absolutely needed it) they only offered a £30 voucher, no transfer, no cheque, not taken off the price of what I ordered. Nope. A voucher for their shop that I certainly won't be using ever again. And the customer service rep took the piss out of me when I asked for the compensation, he was switched out by the next email. Don't get me wrong, I've worked in CS all my life, I know what its like to get a shitty customer, but at that point, I hadn't been rude or nasty, I had just mentioned I thought the rigmarole they were asking for was a bit out of line considering they were holding the item I paid for until they had me do their shit work for them. (I didn't use profanity at this point, and even now after all this the worst I have said is that they are taking the piss, which they absolutely are) Even then, I know the individuals are just doing their job and its the company policies and their terrible dispatch practices that I'm pissed off with. It was honor 400 lite btw, I'd do a review but I still haven't got it. And probably won't for god knows how long. Honestly avoid, cant even find cute cases for their phones anyway.