1st impression was great ,but beware , everything sold as is
My 1st impression was great. I thought I found my new favorite website to fuel my RC addiction. I purchased the 1/4 scale motorcycle. I received it in a few days as they have a warehouse in the US. The Motorcycle looked awesome and of good quality. I charged the battery and off to the park I went. I was pretty impressed the way the bike handled , it came with a decent radio The gyro in the rear wheel really winds up like a jet engine . Next day charged it again and went back to park as I said gyro spins fast as if it was going to blow up.During 2nd run gyro seemed to get louder and next thing I know bike was undrivable I picked it up and gyro wasn’t spinning. Shut it off got home and took it apart taking pics during the process so as I got to it you could see the shavings the gyro made by before it stopped working. Also in the pic you could see an E clip that holds it in place had popped off causing it to move around while it was spinning , chewing up the plastic where the bearing sat. I sent an email to the so called support group. 3 emails later I got my 1st response back . Telling me the team was off on holiday but will look into it when they return. I was asking for a free replacement of the gyro, as it shouldn’t have came apart after 10 min of use. How could I be responsible for it failing the gyro is internally mounted inside the wheel. Not something you adjust or service after each run or ever at all . Maybe the bearings if it worked long enough to need new bearings. After several more emails and a few weeks later they responded. Here is what they said: they said it had been too long it was only 2 weeks from the day I ordered it and my 1st email I sent. They took about four weeks to tell me that . Things get worse , after realizing I did contact them and provided pics within 2weeks of purchase they told me I used it so it can’t be replaced. . How else would it break duh! I guess the stuff they sell is for shelf queen hobbyist. This means there is no warranty your spending hundreds of dollars that are meant to look at only otherwise it voids warranty. I now have a $300rc motorcycle that will sit on my shelf until I throw it away. If they have no confidence in their products why would I or anyone else. I’ve purchased 3 boats , a truck & a 1/8 scale buggy in the last 2 months and very happy with them . I didn’t buy from them nor will I . I’m an old guy been a Rc enthusiast since 1974 . I don’t abuse my toys , I use them the way they were designed too. Fast planes fly fast, boats get wet off road vehicles get dirty and go over rough terrain. I’ve had a few items not work properly or prematurely stop working this is the 1st time I was flat out denied a replacement. Not even an apology. I also emailed xrider the company who makes the motorcycle got no response from them Shop at bangood or AliExpress they both have great prices , dependable and reasonable shipping cost, & they both have great customer service respond within 24 hrs usually in a few hours and they make things right . They show they want your business and are willing to mske sure you are satisfied.