Airbnb treats hosys very badly
I'm a host on Airbnb for several years. Whenever there is an issue, Airbnb always sides with the guest. Hosts are held to very high standards but same is not true of guests. When guests have damaged or broken items, it is pretty much impossible to get compensated. Airbnb asks for impossible "proof" e.g. guest had very bad body odour so I need to clean sofa covers & curtains - I can;t provide proof so not covered. Guest broke shower. Airbnb wants timestamped photo taken immediately prior to guest check-in to prove the shower was in good condition before guest. And so on Always asking for evidence which is impossible to provide (how many hosts take detail time-stamped photos of property before each guest? How do you prove a bad odour?) Conversely guests can cancel without penalty if they speak to customer service. I had an overseas guest make a booking. 2 days later she wanted to cancel. Customer service tried to contact me at 3am my time, and then because I did not respond, they input the cancellation as if I had cancelled. I was charged a £72 cancellation fee even though it was the guest who wanted to cancel. Unfortunately because they are the largest platform, hosts feel they have to use Airbnb even though their treatment of hosts is terrible.