A breath of fresh air and stress free, so far!
After having a terrible experience with a previous insurer, I was very dubious and fearful of pet insurance claims. I was dreading putting a claim in for my dogs surgery and ongoing complications. I have to say I am utterly taken aback, in a good way. I never thought claiming would be so straightforward. The £99excess is by far the cheapest and the fact you only pay it once per condition is a financial godsend. There's no form filling on my part, just an email sent to the vet on my behalf. My vet completes the form online almost within the hour and by the end of the working day, at most 48hrs, the decision is complete. I'm ecstatic that all of the claims have been approved and the financial support is there. I couldn't stand the stress and extra worry about insurance claims, on top of an already stressful situation with my dogs illness. Thankfully Napo have taken that burden away completely. I can't say I'm looking forward to the premium hike in a year though, going on other reviews and experiences. Why do insurance companies let themselves down with ridiculous renewal prices. I hope they prove me wrong. 🤞