Worst Customer management ever!
Purchased some polos on the website. They were all too big even if I followed carefully the size helper while chosing, which lead me to order an XL. I called the customer service and they told me no problem, go on the website and perform the request on the Returns Portal, you will be refunded for either the shipping costs as for the items value since you will return the items within 14 days from receipt. I pay the shipment for the product return, the item are received and they only refund the product value. I do contact them over email and they told that I shall have advise them over email to this email address customerservices-fanaticsretailgroup.com and in that case they would have refunded also the shipping costs. I tried for test purpose to send email and it doesn't even allow to receive email. So, following the procedure on their site is wrong, I shall have done something not mentioned anywhere and not mentioned not even by them over the phone. I required them to consider that I made it wrong in consequence of their lack of information and hence refund also the shipping cost. They simply told me that I was wrong. So I can only suggest not to purchase on their website, absolute unsuggested! Andrew After this review I have been contacted and the problem was solved, by the way it have been really frustrating having to move heaven and earth to get to the result (dozens of email), really stressing but finally worked! Thanks