A Wonderful China Tour and Excellent Service Throughout
Grace Wang with China Culture Tour is the consummate professional throughout, starting with our initial phone conversation, organizing the wonderful itinerary for a 2 week private tour, providing so much helpful information to prepare for the trip, answering all questions quickly and thoroughly, making the arrangements for payment, and providing excellent private guides in each city. My 17 yr old daughter and I went to Beijing, Xi'an, Chengdu, Yangtze River Cruise and Shanghai. All of the guides were friendly, helpful, knowledgeable and focused on our positive experience. Several went even above and beyond (see below). I was able to stay in touch with Grace and the guides throughout our time in China via WeChat, and she always responded quickly and resolved the guide changes in a couple of locations. The very interesting and varied itineraries included all of the key places, as well as so many others that I would not have known about. We especially enjoyed dumpling making with a family in Xi'an. The restaurants overall were very good as we enjoyed the various cuisines throughout China. Grace and her network across China made our trip very comfortable, and they removed so much potential stress with their quality service and care. We traveled from city to city with ease and knew someone was waiting at the next stop. I would definitely book a private tour with Grace and China Culture Tour again, and I so highly recommend her and the agency!!! Beijing Guide – Nancy: Nancy is so knowledgeable and professional. She was able to provide so much detail at each site, she was so warm and kind to my daughter and me, and she went above and beyond so many times, including literally taking us all the way to our seats on the train! She took us to a wonderful place on the Great Wall in inclement weather, and never complained – even took pictures with her own phone with pretty heavy wind and rain. She sent pictures to us via WeChat at the end of each day. Nancy did a lot of walking and talking during our Beijing itinerary, and she never tired; instead she maintained her enthusiasm and attention. Nancy speaks English very well, and it was such a pleasure to spend 3+ days with her. She set the bar for all other guides. Chengdu Guide – Molair: We spent a couple of days with Molair in Chengdu including the Panda Reserve. Prior to our arrival, we communicated via WeChat, and she recommended the Sichuan Opera – she bought the tickets in advance, and it was a wonderful addition to our time there. She and the driver worked late to take us to the Opera and back to the hotel. She picked us up early for the pandas before it got very crowded, and she knew all of the viewing sites. We also enjoyed a couple of beautiful parks. She, too, is very knowledgeable, personable, warm and caring. When I wasn’t feeling well, she was very concerned and even sat with us at the train station to make sure all was OK. She and my daughter got along really well, like sisters. Molair was a lot of fun during the two days – she is genuine, loves her work as a tour guide, loves her city and the pandas, and made us feel so comfortable. Molair also speaks English well. Shanghai Guide – Fei: We only had one full day with Fei, but we immediately felt so comfortable with her. Like Molair, she got along so well with my daughter, and felt like a friend and sister. She took us to the Shanghai Museum early so we could enjoy the beautiful exhibitions before the crowds. She is enthusiastic about Shanghai, and added to our enjoyment of the city throughout. The night we arrived, she and the driver were waiting at the airport, and it was late, but we got to our hotel and got to sleep in before starting our tour the next day. They also took us to the airport on our last day for our flight home, and Fei made sure we got through the ticket and boarding process before saying good-bye. Fei is sweet, friendly, compassionate, caring and genuine. We would have liked to spend more time in Shanghai with her. Fei also speaks English well. The guides were all professional, took great care of us, and made sure we enjoyed our time, and got to the next destination. They made suggestions to improve our experiences throughout, including restaurants and food choices. Thank you to Grace and our our wonderful guides with China Culture Tour!