Worst experience ever
Worst experience for any service, ever. I would leave negative stars if I could. This is a small carrier, they have 14 trucks & 12 trailers per the FMSCA. Other well known interstate movers have 100s. They over promise up front, then just not deliver after pick up, with basically zero communication. I was told it could take 2-21 days, after the First Available Delivery Date (FADD), to deliver our belongings, but typically takes less than 10 days. They are mandated by the FMSCA to take no more than 30 calendar days to deliver your goods. My FADD was May 26th, its now June 27th and I've yet to receive my delivery or receive any proof its been picked up or on its way. Response time by phone is zero, response via email is measured in days, if they respond at all. I've received only three email updates since they picked up my stuff 36 days ago. The first two updates stating my stuff was being picked up were essentially false, maybe even lies. The third email was them admitting they've exceeded the maximum timeframe, offering a $50/day discount every day until my stuff arrives, but still no proof its in route or been picked up. Considering it will likely never show up, I guess it will end up being free. Lawyers will likely be involved within a few days here. After they packed and loaded up my things into the truck, they took the second round of payment. Magically, the price went up over $2400. It took over an hour, several calls/emails, until I could get a hold of someone to verify the original cost in the binding estimate. They made it sound like a "mistake", when I think this was a tactic to scam you out of extra money once everything is already packed up. Also, the only accepted forms of payments are cash, money order or Zelle - none of which can be charged back or disputed once they have your things and never deliver. A bunch of dishonest crooks who will not respond to your emails, let all calls go to their voicemails, then never call you back.