I can't leave a positive review as I'm still waiting for the order
I've been asked twice to leave a review for my order despite not receiving it yet so unfortunately it's not good. This is the timeline of your truly shocking service FROM EVRI We've got it 15:45 - Mon Jun 02 We've collected your parcel - YOU PROCESSED MY ORDER SAME DAY SO I THOUGH EXCELLENT I'LL GET IT SOON - HOW WRONG COULD I BE 03:29 - Wed Jun 04 We're processing your parcel at our hub 11:04 - Thu Jun 05 Your parcel is at our local depot and on its way to you 07:14 - Fri Jun 06 Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day 07:14 - Fri Jun 06 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU EVRI MONDAY AND TUESDAY OR DO THEY JUST BLANTANTLY LIE 14:20 - Fri Jun 06 Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB? 14:02 - Mon Jun 09 We're processing your parcel at our hub On it's way 06:38 - Wed Jun 04 We've got your parcel and We're processing it for you 04:21 - Thu Jun 05 Your parcel is at the delivery depot and we'll let you know when it's out for delivery 15:30 - Mon Jun 09 We've got your parcel and We're processing it for you 05:29 - Tue Jun 10 Your parcel is at the delivery depot and we'll let you know when it's out for delivery On it's way 10:42 - Thu Jun 05 Your parcel is on its way to you today - OH NO IT ISN'T 10:44 - Thu Jun 05 This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN 4 DAYS FOR EVRI TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT? Update on your delivery 10:27 - Wed Jun 11 Your local courier will deliver your parcel between 10:30 and 12:30 today 11:32 - Wed Jun 11 We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTE This was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from you. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We had an urgent large order that needs to be dispatched by Friday 13th. Your support team were aware of this and agreed to send a replacement out if my part hadn't arrived by Tuesday 10th. True to their word Tuesday came and they arranged for a new order to be raised. Great we thought they'll send it next day delivery as they know we urgently need the part. Oh no they've dispatched it via Yodel who are worse than Evri who say that delivery normally takes 3-7 days, although there may be occasional delays due to the carrier's high volume of orders. My question to Omtech is simple, if you value your reputation and value your customers why do you use two of the worse courier services in the UK? We're planning on buying two new laser machines next month when we move into new premises, Omtech were at the top of our list. Sadly now you not even being considered. If you cut costs on courier services, what else are you cutting costs on. The money you spend on marketing your products has been let down by your delivery.