Creality after sales service is none existent
This company’s tech support and after sales service is an absolute joke I have a 3d printer purchased in September 2024 which has stopped working as the filament will not load and I contacted their tech support and a week later they are still making up excuses not to help and just keep telling me to be patient, as I use this machine for my small business it’s now costing me money. I would recommend anyone buying a 3d printer to avoid this company and use a more reputable company as once this lot have your money you are on your own with little or no support. They have left me now having to contact Trading Standards to try and get the matter sorted. Avoid these like the plague!!’ Update: They have just responded with a video of how to dismantle the machine involving lots of screws and electrical connections which is way beyond my ability so it seems like they don’t even repair anything but expect the customer to fix it?? They will do anything apart from repair or replace parts, absolutely shocking!!! Further update: The latest development with this is that they now claim that the Extruder (the part that is broken) is only covered for 30 days even though their website shows : months, I know this makes no difference now as I bought the machine 10 months ago but they just lie through their back teeth in order not to have to deal with any problems and as far as the 12 months manufacturer warranty goes this apparently does not exist. Next move is to skip this piece of junk and buy a new machine from a reputable company like Elegoo, anyone apart from Creality as they are a bunch of thieves. So just contacted Creality UK and this was their response; Dear customer, Please kindly contact : .creality for support. Kind regards Customer Service Department Exactly the shower that have gave me the run around for a week!!! Absolutely astounding!