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SMOK

Worst customer service ever

Device faulty, won’t let me claim on warranty, despite being eligible. The customer service is slow, they only reply every three days and after a month I am still trying to sort this out. I’ve asked this to be escalated, but been ignored at least 6 times now! I’m pretty sure only one person named Amber works there, and her service is shocking. If you too see Amber at amok support, more than likely I am correct. Okay products, but terrible, terrible customer service. Should be very simple to use the products warranty. Spoiler: it’s not.

2022-11-30有帮助 2