Diabolical Returns
Diabolical Returns. I bought a bra, it arrived quickly and was nicely packaged. The quality of the bra was nice, it was well made and well finished. However, it was 95% padding but there was still somehow a gap at the top that looked like a shelf under a T-shirt so I had to return it. I went to their returns portal to discover it costs £7, despite their website stating a “free, prepaid returns service”. I sent it back on 31/07 and per the Royal Mail tracking service I could see they received it on 05/08 but I didn’t receive any emails about them receiving the parcel or processing the return to give me my money back. The online help chat function just doesn’t work (dead link) and when I emailed I got an automated response about “wait 7 days”, but in the meantime I’d sent an item back to M&S and already had my money back. So I raised a dispute with my bank yesterday (13/08) and in a miraculous coincidence (sarcasm) I receive an email from Skims this morning (14/08) apologising for the delay in refunding me and letting me know that they’d processed my refund. Don’t hang around and wait to not get your money back. Even better, just don’t buy from them at all. I can see I’m not the only one who’s had this problem or gone through my bank to get my money back recently.