Appalling customer service and zero accountability
I ordered the NanoFoamer Pro with AU plug, but Subminimal sent the wrong EU plug version instead. When I contacted them, they refused to accept responsibility and expected me to pay for return shipping to fix their mistake — despite clear Australian Consumer Law protections that put that cost on the seller. They’ve been holding my money while dodging accountability, giving scripted responses instead of actually resolving the problem. Their so-called “support” process is slow, dismissive, and unprofessional. The product itself might work fine if you get the correct version, but the company behind it clearly doesn’t care about its customers once payment clears. Avoid buying direct from Subminimal — order through a reputable local retailer instead, where you’ll have proper consumer protection and support. 2nd update and reply to Subminimal Let’s be clear — I purchased the NanoFoamer Pro directly from Subminimal’s own website, selecting the AU plug version. If their system shows otherwise, that’s a listing or fulfillment error on their end, not a “customer selection.” I never refused a return — I simply stated that I would not pay international return shipping for a mistake that wasn’t mine. That is entirely in line with Australian Consumer Law, which places that responsibility on the seller. The PayPal dispute was opened because Subminimal refused to act until I closed it, which is against PayPal policy and standard buyer-protection procedure. Once the correct AU base arrives and is verified, I’ll close the claim — as I’ve stated multiple times in writing. Their claim that I was “insisting on two free units” is false and deliberately misleading. I’ve only ever asked for what I paid for — the correct product, delivered as ordered. I stand by every word of my review. Subminimal’s customer service has been evasive, defensive, and dishonest throughout this process.