Subminimal is a company that embodies the essence of simplicity in coffee making. With a focus on minimalist design, their innovative equipment enhances the experience of coffee lovers and home baristas by making premium microfoam milk affordably accessible to everybody
以上内容由商家自行提供，未经平台核实。Subminimal（www.subminimal.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 41 条用户评价，属于食品、饮料和烟草分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 63% 的差评；近 12 个月新增 16 条。数据最后更新于 2026-10-24。
I absolutely love my NanoFoamer GO! ❤️ It’s so convenient to have a portable milk frother with a rechargeable battery that seems to last forever. The case is a really nice touch, making it easy to carry around and keep everything protected. And the colour is just beautiful! 😍 A lovely little gadget that combines practicality, portability, and great design. Highly recommend! Also my 9 year old loves it too!
I’m using Nanofoamer right from it’s launch at Kickstarter in 2020. I’m regularly buying it from website since then. Recently when I ordered Nanofoamer go I was sceptical of it’s potential. I was surprised to find it’s power and most importantly, its portability. Very nice of you to have come out with this kind of product. I’m a frequent traveller and for me this is is a surprise gift that I can carry it with me. Thanks.
Great quality, the inly frother out there that can create cafe quality froth. I have both NanoFoamer Pros and Lithium. I’m eyeing to buy NanoFoamer Go too.
Worst user experience.... Dispatch in same day, for me it took 9 days and after 2 times reminding and total zero response for email, only after sending official mail for cancel and money return they dispatch the product.... after +16 days more, the NanoFoamer® PRO is still delivering,,, Support answer: Human error, what we can do ?
Hi Sari, we are so sorry to hear that you had a frustrating experience. We genuinely want to look into this and make things right, but unfortunately, we are unable to locate an order in our system under this username. Could you please reach out to us directly at [email protected] with your order number? We would love the opportunity to resolve this for you.
Unfortunately, I cannot recommend this product to anyone, please don't waste your money on it. I bought two products by Subminimal, 1) nanofoamer in black lithium, and 2) the small jug/pitcher with a handle. Issues: #1 the nanofoamer literally comes undone when you remove the lid and the battery pack pops out. The assembly is that bad. #2 the handle on the jug is already moving and it feels like it's going to come off. Terrible quality overall, a part of being quite difficult to remove the nanofoamer from its packaging.
Product was bought as an expensive gift to make frothy milk for coffees for years to come. It was.. fine.. when it worked, unfortunately it worked for less than 17 months, when I got in contact with the company for help their response was essentially 'you must have done something wrong', and their 'solution' was to offer me a meagre discount on buying another one (or as they would have preferred, the new upgraded model!). Edit: Changed how long it worked for to remain accurate. Also adding some of the advice I was given below. I originally said it worked for 8 months, the company replied to say it was actually 2 and a half, the truth lies in the middle at 1.5 years. ‘While we work hard to make reliable products, how long they last can depend on how they’re used. For example, I’ve been using my unit since it first came out, and it’s still working well. My only routine is I don't dry it upside down as we’ve noticed that sometimes water can get through the holes and reach the PCB when drying that way.’ ‘You can get a whole unit which is already a GEN-2 model or get the upgrade kit, which is more durable and works better’ To me it sounds like they knew Gen 1 had some issues with durability, and weren’t confident in their products lasting. The instructions for cleaning and use were always followed and it still lasted less than 6 months out of warranty.
Hi Tom, Thank you for sharing your feedback. We want to clarify a few details regarding your experience and our communication. Timeline: According to your own message and receipt you shared with us, you purchased your unit in December 2023, making it over two and a half years old, not eight months. Customer Support: Our team never accused you of doing anything wrong. When discussing the issue, our agent politely shared general product care tips and best practices to help maximize the lifespan of our units. Repairability and Solutions: We are committed to making our products as repairable as possible and always carry spare parts to support this, so we offered you our "upgrade kit" with a further 25% discount specifically so you could replace only the necessary components, rather than having to purchase an entirely new product. We always strive to support our customers fairly, and we regret that our out-of-warranty options did not meet your expectations. If you would like to discuss this further, please feel free to reach out to us directly.
Good products... despite the TERRIBLE delivery I am experiencing after the premium prices I have paid! I have bought from the website on three separate occasions. Am still waiting for the NanoFoamer with the MAERSK/Paack.co websites to discover they are claiming I rescheduled the delivery five times in the middle of the night when I was asleep in bed. If you buy, prepare for lengthy frustration before receiving your products. This may not be Subminimal's fault, but they need to choose their delivery partners more carefully.
Thank you for your feedback. We're incredibly sorry for the delay of your NanoFoamer. While we use different delivery partners across different regions, this unexpected rescheduling is definitely not the standard we expect from any of them. We are investigating this directly with your local courier right now, and our support team will reach out shortly to help get your order delivered. We appreciate your patience!
The Subscale is designed perfectly! Functionality and ease of use is definitely well considered!
Best customer support ever and amazing products. I love my flick WDT tool!
Having worked in the coffee industry (before retirement) I have struggled to achieve an acceptable milk texture for my morning coffee without the use of the steam wand of an espresso machine. I stumbled upon the Nano Foamer and can now produce an acceptable coffee using my stove top for espresso and Nano Foamer for the textured milk. Of course, nothing can beat the results from a full sized industrial espresso machine but I am satisfied with the results and (importantly) I still have my kitchen bench space for "kitchen duties".
I use the Subminimal Nanofoamer Lithium every single day, and it has completely upgraded my home coffee game. The power of this small device is seriously impressive – it creates incredibly fine, café-quality microfoam in seconds. If you want powerful performance and consistently great milk foam, this is absolutely worth it. And by the way, the customer support is incredible, thanks to Dominic and Dayanara!
I like their products especially the NanoFoamer and their Jug, but prices are crazy high and that's the only reason why I'm not purchasing
We’re glad you like our designs! Since you haven’t purchased from us yet, you haven’t been able to experience the quality build firsthand. Our pricing reflects our steadfast focus on premium materials, extensive R&D, and innovation that you won’t find elsewhere. Every product we make is unique, functions beautifully, and is made to the highest standards. If you ever decide to try one, we’re confident the value will be clear.
Very disappointed. Upon arrival, the Nanofoamer Pro Gen-2 unit was already broken. Makes a high-pitched noise. Only heats milk, does not foam/froth it. No spinning motion. Went through (slow) troubleshooting with support. Problem could not be solved. Have to return unit through vendor. Pay return shipping myself and ETA for repair/replacement: 4-12 weeks.
We’re incredibly sorry to hear your NanoFoamer Pro Gen-2 arrived defective. We know how frustrating it is to wait for a new tool only to have it disrupt your coffee routine before it even begins. After reviewing your case, it appears your unit had a rare issue with the magnetic clutch that drives the impeller. We aimed to resolve this as quickly as possible, corresponding with you daily over three days to see if a simple fix was possible. Because most issues can be resolved without a return, we always try to save our customers that extra step. Unfortunately, your unit did suffer a manufacturing defect. Since the purchase was made through a third-party reseller, the return must be processed through them. However, the terms you mentioned—specifically the return shipping cost and the 4–12 week lead time—do not meet the service standards we expect for our brand. We are reaching out to our distributor to investigate why this reseller is quoting such a long delay and to see if we can help expedite a better resolution for you. Please accept our apologies again for this situation.
I bought my nano lithium foamer less than two months ago and I take great care with all my things. To my surprise the plastic part has snapped and i have searched yet been unable ( despite email sent) to find any help with this expensive purchase. Sadly my review reflect my experience. With support and the fact I cannot resolve it without being able to contact someone in the U.K.
Hello Lily, I'm sorry to hear about the issue you had. Our team is ready and responds promptly to emails regarding all customer service issues. Please write to us at [email protected] and will take care of you immediately. Unfortunately, we don't have your email through this platform so we cannot proactively reach out to. Please write to us first.
I was excited to try the nanofoamer paid 60 euros and the package results although it IS NOT. The company doesn’t respond in case of lost or stolen packages. 60 effing euros lost. Maybe their products are valid but the company is trash.
Hi Karin, I am very sorry to hear that your package hasn't reached you yet. I understand how frustrating it is when tracking says "Delivered," but the item isn't there. I have checked your order and can see it was marked as delivered by the courier earlier today. I also checked our support inbox and haven't seen a message from you yet. Please rest assured that the claim that we don't respond to or help with lost packages is incorrect—we absolutely do! Please email us at [email protected] so we can file an investigation with the courier. If they cannot locate it, we will ensure you get a replacement or a refund. We are here to help. Please contact us directly if you still need assistance with the package.
I ordered the NanoFoamer Pro with AU plug, but Subminimal sent the wrong EU plug version instead. When I contacted them, they refused to accept responsibility and expected me to pay for return shipping to fix their mistake — despite clear Australian Consumer Law protections that put that cost on the seller. They’ve been holding my money while dodging accountability, giving scripted responses instead of actually resolving the problem. Their so-called “support” process is slow, dismissive, and unprofessional. The product itself might work fine if you get the correct version, but the company behind it clearly doesn’t care about its customers once payment clears. Avoid buying direct from Subminimal — order through a reputable local retailer instead, where you’ll have proper consumer protection and support. 2nd update and reply to Subminimal Let’s be clear — I purchased the NanoFoamer Pro directly from Subminimal’s own website, selecting the AU plug version. If their system shows otherwise, that’s a listing or fulfillment error on their end, not a “customer selection.” I never refused a return — I simply stated that I would not pay international return shipping for a mistake that wasn’t mine. That is entirely in line with Australian Consumer Law, which places that responsibility on the seller. The PayPal dispute was opened because Subminimal refused to act until I closed it, which is against PayPal policy and standard buyer-protection procedure. Once the correct AU base arrives and is verified, I’ll close the claim — as I’ve stated multiple times in writing. Their claim that I was “insisting on two free units” is false and deliberately misleading. I’ve only ever asked for what I paid for — the correct product, delivered as ordered. I stand by every word of my review. Subminimal’s customer service has been evasive, defensive, and dishonest throughout this process.
We regret the frustration you've experienced, but we must clarify the facts regarding your order and the subsequent support process. Our system, as does your own order confirmation email, confirms that you selected and ordered the NanoFoamer Pro (EU Plug version). We shipped the exact item you purchased; this was not a shipping error on our part. The order shipped exactly as it was ordered. Upon hearing about the order error, we offered to correct and exchange the product, which obviously requires returning the item already received. You refused to return the unit and simultaneously filed a PayPal claim for a full refund, all the while insisting we still send a new replacement, a demand that would result in you receiving two units entirely for free by the time PayPal has refunded you. We quickly found a better solution for you by asking our local distributor to send you a replacement base that converts your unit to an AU plug version, yet you still refuse to withdraw your PayPal claim. We're good people and always happy to help; more importantly, we want to ensure our customers have the best experience with our products.
Simple, powerfull, easy to use. It is a great tool!
My item was ordered 20 days ago and it still hasn't left the warehouse yet. The customer services's respond speed was extremely slow and doesn't give an explanation, solve the problem or offer refund at all.
Hello Nina, I'm sorry to hear about the delay in your package. We always try to monitor this for our customers, and we're always taking immediate action when possible. I've checked with our entire team, but we cannot find any order under the name Nina to the UK, so we're unable to pinpoint your order to resolve this. May I ask you to reach out to [email protected] so we can take care of this for you? Thanks.
Very expensive postage, £10! Plus, if you want to return it’ll cost you £15, so really you’re stuck with the item if you like it or not. Not easy to return either, shipped from abroad so international,
Ordered goods that never arrived and the webstore is not replying at request. Obviously they charge you and then hope you forget since it is an irrelevant household item. Milk frother. Web looks legit but there is no service behind it
Hello RY, I'm sorry to hear about the experience you describe. This does not sound like us at all, as we respond to all incoming emails the same day. I've searched all our systems for a match to your case, but without a name/email, I'm unable to associate your username with any specific communication. I have only seen correspondence with one customer in Croatia over the past month, and we replied to that within under 3 hours and quickly resolved the case. If this was not your case, I encourage you to write back to us at [email protected] so we can assist you further. Thanks,
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