Wouldn't give them my money ever again.
Product was bought as an expensive gift to make frothy milk for coffees for years to come. It was.. fine.. when it worked, unfortunately it worked for less than 17 months, when I got in contact with the company for help their response was essentially 'you must have done something wrong', and their 'solution' was to offer me a meagre discount on buying another one (or as they would have preferred, the new upgraded model!). Edit: Changed how long it worked for to remain accurate. Also adding some of the advice I was given below. I originally said it worked for 8 months, the company replied to say it was actually 2 and a half, the truth lies in the middle at 1.5 years. ‘While we work hard to make reliable products, how long they last can depend on how they’re used. For example, I’ve been using my unit since it first came out, and it’s still working well. My only routine is I don't dry it upside down as we’ve noticed that sometimes water can get through the holes and reach the PCB when drying that way.’ ‘You can get a whole unit which is already a GEN-2 model or get the upgrade kit, which is more durable and works better’ To me it sounds like they knew Gen 1 had some issues with durability, and weren’t confident in their products lasting. The instructions for cleaning and use were always followed and it still lasted less than 6 months out of warranty.