customer support is very…
Like other customer support is very bad, my x600 pro has a main brush problem and refuses to clean, I have cleaned the brush numerous times to no avail, It is supposed to have a 3 year warentee. don't buy. To add insult to injury they have replied in German which I don't speak. edit this is the reply U got after a series of emails, Hello The products purchased in our mall have a 3-year warranty, but the warranty needs to be sent to Germany for repair. The repair time is relatively long, and it takes 1-4 months. You can’t operate and replace it yourself. You can find a local electrical repair department. We can give you a fee of 30 euros to replace this part, and we will send you this part as well. You can ask your local repair shop to replace it. Do not buy this product the cleaner is rubbish and the customer service is abysmal, if it goes wrong it is virtually impossible to get repaired, DO NOT BUY. Edit, As you can see from the reply it is expected that I supply package and source and pay for a courier at my expense, customer service is non existent, I reiterate DOT NOT BUY THIS RUBBISH.