Headquartered in Shenzhen, China, Neatsvor is a state-recognized high-tech enterprise specializing in the R&D, manufacturing, and global operation of intelligent cleaning robots. It is also one of the earliest brands in the industry to enter the cleaning robot sector.Since its founding, Neatsvor has been driven by technological innovation. It has continued to focus deeply on the intelligent cleaning sector, building a complete industrial chain that spans algorithm development, structural design, product manufacturing, software systems, and after-sales service.Neatsvor is committed to providing the most professional and efficient cleaning solutions for families worldwide. With sales reaching over 100 countries and regions across Asia, the Americas, and Europe, we prioritize customer needs by delivering innovative technologies and products, helping more households enjoy the ease, convenience, and joy that technology brings.Guided by the values of Innovation, Dedication, Quality, and Service, Neatsvor is committed to easing the burden of daily cleaning through intelligent technology, making cleanliness an effortless and sustainable lifestyle.
以上内容由商家自行提供，未经平台核实。neatsvor.com（neatsvor.com）在 OK.one 的综合评分为 2.3 分（满分 5 分），基于本站收录的 16 条用户评价，属于家居与园艺分类，口碑较差。69% 的评价为 1 星，差评比例偏高；商家回复了 64% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-10-24。
These guys are pure scammers. I purchased a robot vacuum cleaner XPro 600 and it was working fine for couple of years. At one point it just stopped working and I contacted their CS. After weeks of idle conversations and mails, they told me I should replace the battery and I agreed. Sent them money via their Paypal account but never received the battery. When I approached them to ask what happened, they just stopped replying to their mails. Scammers.
I came across Neatsvor while comparing robot vacuums and decided to give it a closer look. The website is clear and informative, and it’s obvious the company is focused on its own development and manufacturing. The robot vacuum performs well, cleans thoroughly, and feels reliable. Considering the price, the quality is impressive. Definitely a brand worth trusting.
I bought a Neatsvor S600 robot vacuum directly from their official website in September 2022. The product stopped working completely and is still under their advertised 3-year warranty. I contacted support and followed all instructions: I sent the invoice, video proof, and detailed description. After that – total silence. No one replies anymore. This kind of treatment is extremely disappointing, especially from a company that promotes "72-hour after-sales support" and "EU service center". Even more surprising is the lack of basic communication, which seems very out of character for a company based in China – where customer service and reputation are usually taken seriously. So, is this “warranty” just a marketing gimmick? Until now, I’ve been ignored. If I don’t receive support soon, I’ll proceed with legal action and chargeback through my bank. Buy with caution – once something breaks, you might be on your own. I sincerely hope someone will finally give me a reason to update this review – after waiting a month and a half in silence. UPDATE (after reply from Neatsvor Norway): Hi Raymond, thank you for replying. Indeed, I did not purchase from Neatsvor Norway – I bought directly from Neatsvor.com, your global official store, which delivers to the EU and advertises a 3-year warranty. My case is not about your local service, but about the lack of support from the main Neatsvor global team, which has ignored all of my emails for over a month, despite me sending everything they asked for. If you are connected with the global support team in any way, I would appreciate it if you could forward my complaint internally, as it seems no one is responding from their side. For clarity: this review is not about your local webshop – it is about the official Neatsvor global brand and their failure to honor their warranty. Thanks again for your time, i will email you soon at post @ neatsvor . no Kind regards
I have never dealt with worse customer service in my life. My robot would not charge, wash, or self empty and also had trouble mapping and finding the base. I contacted the customer support, sending numerous emails and videos of the problems. I have received very emails with very poor grammar and often not making much sense at all, and they are clearly not watching the videos or reading the emails as they completely disregard the problems I mention and ask for more videos of the broken robot. This has been going on for weeks now and I have not received any solution for the issues. The robot is still under guarantee as I only have it a few months. I do not recommend this to anyone absolutely awful product and service.
The order did't arrive on time, when I contacted the seller, he said that I would have to wait ~ 3 more weeks. I said that it did't suit me and I was canceling the order. He said that he understood and would refund the money. Two days later I received a message that the courier would deliver the package to me. I contacted the seller again and repeated that the order was canceled, they did't inform me about the changed information, and I had already purchased the item from another seller. They replied that I had to accept it and if I wanted to I could return it. Why should I accept an order that had already been canceled? And they argue and lie. I don't want to order anything again, no matter what prices they offer. Tragedy.
Bonjour, nous n'avons trouvé aucun enregistrement d'achat de vous dans notre centre commercial. Si le produit acheté ne vous est pas expédié, vous pouvez contacter la plateforme sur laquelle vous l'avez acheté pour connaître les raisons spécifiques. Si vous rencontrez des problèmes lors de l'utilisation ultérieure de l'équipement, vous pouvez contacter notre e-mail après-vente officiel pour le résoudre pour vous.
Avoid not worth it. My hoover is useless now for the last 6 months just sitting there at the corner not being able to turn it on. It was working well but the battery needed to be replaced after 14 months. After I contacted customer service they send me link so I can purchase the battery. Over 5 months later emailing and contacting customer support they wasn’t able to find my order even though the payment was taken from my account. I never received order confirmation email and didn’t think that I will need to screenshot the purchase confirmation after paying. They wasn’t helpful at all and wasn’t able to do anything for me…. To loose 50e for battery is fine but what to do with useless hoover?? So disappointing
Dear customer We apologize for the inconvenience! We can't find your purchase details in our shopping center. If you encounter any problems when using the product, please contact your local commercial purchasing center directly for free warranty service. You can also record the problem you encountered in a video and reflect your defect in the video. Contact our after-sales email: [email protected]. We will do our best to solve any problem.
Works great, BUT when the app no longer is connected it is impossible to get the device into reset-mode. Customer support is no help at all and insist that they need to see a video where the device malfunctions... What I need is proper instructions/support on how to get the device (600 pro) into reset mode when following the instruction manual does not work. Hopefully someone can try to help me here? Customer support is so far useless.
Dear customer: Hello We apologize for the inconvenience! We didn't find any purchase history for you in our store. If you encounter any problems during use of your product, you can directly contact the purchase mall to provide you with free warranty service. If the device exceeds the warranty period, you can contact our after-sales email: [email protected]; we will Do your best to solve the problems you encounter.
the robot vacuum x520 broke after 2 month of buying it, no after sale services or repairing centers
Dear customer: Hello If you encounter any problems during use, you can contact our after-sales email: [email protected] We will have professional staff to solve the problems you encounter. We are truly sorry for the inconvenience caused.
Like other customer support is very bad, my x600 pro has a main brush problem and refuses to clean, I have cleaned the brush numerous times to no avail, It is supposed to have a 3 year warentee. don't buy. To add insult to injury they have replied in German which I don't speak. edit this is the reply U got after a series of emails, Hello The products purchased in our mall have a 3-year warranty, but the warranty needs to be sent to Germany for repair. The repair time is relatively long, and it takes 1-4 months. You can’t operate and replace it yourself. You can find a local electrical repair department. We can give you a fee of 30 euros to replace this part, and we will send you this part as well. You can ask your local repair shop to replace it. Do not buy this product the cleaner is rubbish and the customer service is abysmal, if it goes wrong it is virtually impossible to get repaired, DO NOT BUY. Edit, As you can see from the reply it is expected that I supply package and source and pay for a courier at my expense, customer service is non existent, I reiterate DOT NOT BUY THIS RUBBISH.
Thank you for your comment and we apologize that our service did not meet your expectations. During the 3-year warranty period of the products purchased in our mall, they can be sent back to the maintenance station for free maintenance. Please send them back to you for free maintenance according to the maintenance address provided by our after-sales mailbox.
Wonderful company! The best of all! Very fast delivery and the product is of high quality. I highly recommend this company.
I bought a vacuum cleaner from this company, I really liked it. The best for your money, lots of different buns.
Amazing for the first 6 months, afterwards the suction power is getting worse and worse. The support team sent me a new motor, but to replace it with the old one you need to be half engineer. Anyway we have managed, but now the battery is dying after around 30 min(max fan gear, since it’s pointless to use it otherwise). In general it is 2 short lifetime for that amount of money.
Hello When the sweeping robot is cleaning, it is recommended not to turn on the powerful mode for cleaning all the time. If it is turned on all the time, it is easy to damage the fan. The powerful mode is turned on when there is a lot of dirt and garbage. After cleaning, you need to turn off the powerful mode and switch to the automatic mode for cleaning. The automatic mode of the sweeper can be cleaned for about 120-150 minutes, and the normal operation of the powerful mode is about 30-70 minutes. If there are any problems during the use of the product, you can contact us after-sales to handle it properly for you.
I bought a vacuumcleaner, after 2months it broke. Apparantely you have to repair the robot yourself with Parts they send you 6months and dozens of mails later i haven't recieved any Parts. Something always went wrong and it was not their fault. They refuse to send me a new one. No customer service. This is not normal.
Hello Any malfunctions occur during the use of the product. You can contact us via this email [email protected] The product has a 3-year warranty. If you need warranty, you can also contact us by mail to handle it properly.
Very satisfied with the product. I own 2 of these, and each of them are working great.
Very good team and cooperation partner. Robots are powerful and smart. I recommend Neatsvor products!
I order a packages and it never came. Worst customer services ever. You need to solve the problem yourself. Some how my packages is delivered in anther city. i only have the zip code. They ask me to pick it up. I cannot drive through a whole city to find it. It is terrible.
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