3-year warranty is a joke – no response at all
I bought a Neatsvor S600 robot vacuum directly from their official website in September 2022. The product stopped working completely and is still under their advertised 3-year warranty. I contacted support and followed all instructions: I sent the invoice, video proof, and detailed description. After that – total silence. No one replies anymore. This kind of treatment is extremely disappointing, especially from a company that promotes "72-hour after-sales support" and "EU service center". Even more surprising is the lack of basic communication, which seems very out of character for a company based in China – where customer service and reputation are usually taken seriously. So, is this “warranty” just a marketing gimmick? Until now, I’ve been ignored. If I don’t receive support soon, I’ll proceed with legal action and chargeback through my bank. Buy with caution – once something breaks, you might be on your own. I sincerely hope someone will finally give me a reason to update this review – after waiting a month and a half in silence. UPDATE (after reply from Neatsvor Norway): Hi Raymond, thank you for replying. Indeed, I did not purchase from Neatsvor Norway – I bought directly from Neatsvor.com, your global official store, which delivers to the EU and advertises a 3-year warranty. My case is not about your local service, but about the lack of support from the main Neatsvor global team, which has ignored all of my emails for over a month, despite me sending everything they asked for. If you are connected with the global support team in any way, I would appreciate it if you could forward my complaint internally, as it seems no one is responding from their side. For clarity: this review is not about your local webshop – it is about the official Neatsvor global brand and their failure to honor their warranty. Thanks again for your time, i will email you soon at post @ neatsvor . no Kind regards