Scandalous waste of tax payer money.
Raised concerns with the Ombudsman about my local council who had made it impossible for me to use swimming facilities across 2 sites due to their frequent (alleged) breaches of their own public sector equality duty to disabled patrons. One complaint to the council elicited an apology for consistently doing something which they should not have been doing and this made swimming inaccessible for me. I raised concerns with the Ombudsman who took nearly a full year to investigate, found fault (not all faults though as there were clearly others) and then asked the council to apologise. I already got an apology from the council off my own back and decided it was nowhere near enough - which is why I went to the Ombudsman. So, the Ombudsman took nearly a year, heaven knows how many paid hours by a staff member to investigate and for what? To ask the council to say sorry. The Ombudsman service requires immediate closure as it provides no redress for people who complain and who have their complaints upheld. What a colossal waste of taxpayers money and time.