I emailed Chewy with frustration that I…
I emailed Chewy with frustration that I could not post a product review. Did not expect any response but did receive an email from their contracted company that handles review with 'directions' on how to post......which was not helpful at all!!!!! It had been handled by AI and clearly mis-interpreted the situation. Weeks later I received a call from Shellyann, a supervisor at Chewy asking about my experience/problem with the issue. Talk about stunned.....a real person actually contacting me. She spent time listening to me, and thanking for my time. Thought that was the end of it....however, a few weeks later, she called again, asking again if the issue had been resolved. This woman is totally AMAZING! I am in my late 70's and have NEVER had anyone from any company contact me for follow up via phone, People talk about above and beyond customer service.....ShellyAnn is in an entirely different category. Chewy corporate: I hope you acknowledge this outstanding employee you have making your great company experience take it five steps beyond.