Awful experience
Placed an order online for in store pickup. I went to the store to pick up the order, but they only had one of them. I got another one off the shelf (??), but the clerk would not recognize the fact that I had already paid for both, so I had to pay again. Then they closed and locked the store and refused to open the doors. They made me leave by a back door which opens onto a poorly lit parking lot and dark sidewalks. I had to walk all the way around the building outside in the rain to get back to the mall entrance where I came in. I am a senior citizen with leg and foot problems that made walking this extra distance a painful experience. The young man who claimed to be the manager was totally unconcerned that they had bungled the order, and been extremely rude to a customer. I want to be sure this order is completely refunded. Dicks owes me the price of the second undelivered item. I will be filing an ADA complaint with the federal government, and writing to mall management about this onerous and arbitrary behavior. Unable to contact dicks support. Nobody home.