Purchase from anyone except best buy…
We purchased a few items from best buy at one time, not including the thousands we've spent here, this purchase was almost $2,000. Within this purchase was a dishwasher which was supposed to be delivered and installed. Best Buy made us wait months for a delivery date. The delivery date came and went with no delivery, no phone call, no reason. We contacted customer support, which within itself is a joke, and received no answers. Best buy's only excuse is they use a third party company who does the deliveries and installs and after best buy collects your money it is no longer their problem, this is what I was told by best buy customer service. They use installs inc. as a third party and I have found installs Inc is an extremely subpar company with a tremendous amount of bad reviews. Best buy left us no choice but to cancel the order. They did offer to drop the dishwasher off on our porch, such a joke it's been a couple days and we still haven't seen the item cancelled and our money refunded so we may purchase from a reputable company. My advice, everyone stop purchasing from best buy and let them dwindle into nothing.