Impossible to cancel
Adobe advertises everywhere that you can start a free trial and cancel at any time if you decide it's not for you. That's exactly what I did. I subscribed to the trial and cancelled it on the very same day. I even received an email confirming that my subscription had been cancelled. Two weeks later, Adobe charged my credit card anyway. Now I'm trying to contact customer support, and this is where the real nightmare begins. There is no working chat. There is no support email. There is no obvious way to speak to a human. The website is full of useless articles explaining, in theory, how easy it is to cancel subscriptions, yet in practice I was charged after cancelling and cannot even reach anyone to fix it. The only option I am offered is a U.S. phone number. I do not live in the United States, and I am certainly not going to spend even more money on an international phone call just to dispute a charge that should never have happened in the first place. So what exactly is Adobe expecting me to do now? Cancel my credit card? Block future payments? This is completely unacceptable. A company of Adobe's size should provide accessible customer support worldwide—not hide behind knowledge-base articles while customers are charged after cancelling. This experience feels deceptive, frustrating, and completely inconsistent with Adobe's own advertising about "cancel anytime" free trials. I expect Adobe to refund the unauthorized charge immediately and explain how a cancelled subscription resulted in a payment being taken from my account.