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Annie Peacock

英国

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Dcconcept

I don’t think they are scammers so ..

…. anyone worrying about that should maybe be a bit reassured. They are, however, less than forthcoming about the availability of items they are selling, in particular delivery dates!! I ordered a really beautiful table from them last week, with delivery advertised as being within 3 - 5 days - if I made the purchase in the next four hours. When I want to buy something, I don’t want to wait for weeks and weeks for it. I still have a mild case of PTSD from a 5+ month delivery delay on a new table from years ago (Every week it was more BS from the retailer, more excuses. Then when it *finally* arrived, it was the WRONG SHAPE). So, unless a company can immediately confirm delivery information I won’t touch them. I got an email from CS at DCConcept the following day to tell me due to this and that “blah blah blah” timescales had changed and dispatch would now be about 14-15 weeks. I went straight back onto the website, looked at ‘my’ table and it was still showing as being available within a 3-5 day delivery window if the purchase was made in the next four hours!! So I sent an email. I got a very apologetic response, and we have secured a refund. But they are still dishonestly showing the item as being available in 3-5 days. This would be sort of/maybe ok if they weren’t totally aware of and up to date on shipping and delivery information but as THEY TOLD ME there was a huge delay, they should have updated the website. I have given 2 stars because they dealt with the refund quickly but they lost 3 for the lack of clarity.

2025-01-18