CHChina Highlights Train Ticket Service★★★★★
Reliable and trustworthy
We had excellent experience with China Highlight train ticket services. We had a very complicated itinerary and purchased several different tickets for a variety of trains, and did not have a single glitch on our trip! We even successfully changed one ticket at the ticket counter in the station.
We received refunds for all the first class tickets that were not available (we travelled in August - in China!), and received second class tickets.
A very reliable company, and fully recommended to other independent travellers.
2025-08-14
CHChina Eastern★★★★★
False advertising of stopover services
I am not reviewing the flight, because my flight has not even happened yet, and China Eastern has managed to hook me onto buying a ticket by a major convenience that my ticket should qualify for, but they are denying me, citing hidden rules that are NOT available to customers prior to purchase.
Explanation: I booked a transfer ticket that, by their own website rules qualifies for a complementary transfer and accommodation service in a major city. In order to qualify for the service, I studied the ticket rules, the kind of ticket I purchased, and I was sure I checked every rule. After paying for the ticket I went to the part of their website where I should apply for the free service, and typed in all my data, however I kept getting the error message that the data boxes were "empty" even though they were not. I saved the screenshot and immediately wrote to China eastern emails I found on their website. My message is still being ignored - and by now I am no longer able to cancel my ticket for a refund. Whe I tried to request the free service again a few days later, their website had been surprisingly changed! However, I immediately get the automated message that my ticket does not qualify. This is simply impossible, because all the rules that are on their free transfer service are valid for my ticket. I managed to get hold of the "Human service online chat," who quoted me the rule stated nowhere on the site, and only available to members, after log-in. It is so invisible, that the "human service" had to send me a screenshot as proof that it exist, because I could never open any links to it.
So, my trip has not even begun, and my first experience with China Eastern is bad, simply because they refuse to abide by their own promises and standards they advertise. This hidden rule allegedly requires that the ticket cost must be $ 1800 in order to qualify. This was never mentioned anywhere on the website visible to customers. Therefore, I believe that this is a standard practise of false advertising in order to hook customers to purchase a bad ticket (16 hours layover in my case!), and then deny them the major convenience that was promised.
Now I am stuck with a nonrefundable ticket with a 16 hour layover and have to fund it myself.
Definitely do not trust anything China Eastern promises you, because they are sure to dig an invisible "rule" out of their a......e just to avoid giving you what they promise before you give them your money.
2025-06-15有帮助 1
