Sloppy service but sorted out in the end
Edit: within 24 hours of me posting my original 1 star review they offered to compensate me, and I accepted their offer. However, this was still a full week after me asking them for a proper resolution. In all it took more than 2 weeks for the matter to be sorted out. I appreciate they have now sorted out the issue to my satisfaction but it took a lot of pushing from me. Original review: They cut off my domain name instead of renewing it, then when they fixed it took a week off both my renewal and privacy domain, and have refused to compensate me for it. They have admitted there was a system error from their end but just send me barely intelligible emails with a technical explanation and nothing else.