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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
GEDEON the support tech give a great service. he understood my question and was able to answer them immediately. Great Job.
Vodien Internet Solutions Pte Ltd 回复2026-10-23
Hi Rick,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
General query about C-Panel and PHP version.
quick responses
Angelica, I-27190737
Vodien Internet Solutions Pte Ltd 回复2026-10-23
Hi Sunny,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I called Vodien for help with my website today (ticket number I-27190078) and received wonderful service from Gedeon. He was patient, professional, extremely helpful and resolved my issues within minutes. I also came away with a better understanding of how to manage my website and its hosting.
Very happy customer here! Thank you Gedeon and Vodien.
Vodien Internet Solutions Pte Ltd 回复2026-10-23
Hi Antoinette,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
most help ful in resolving my issue ..
staff were quite pleasant ..
great to deal with
Vodien Internet Solutions Pte Ltd 回复2026-10-22
Hi Geoffrey,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Bernie, Jay and John have been very helpful in resolving the issues I'm facing. I'm very impressed by the support provided.
Vodien Internet Solutions Pte Ltd 回复2026-10-23
Hi Marvin,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent customer support! The team was very helpful, professional, and responsive. They resolved my issue quickly and provided clear guidance. I’m very satisfied with the service. Highly recommended!
Vodien Internet Solutions Pte Ltd 回复2026-10-19
Hi Ashraf,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I have a website that was not displayng and did not get the service required to fix its…
I have a website that with an address from Vodien that was suddenly not displaying.
The first time I spoke to you supporter I was told it was fixed and would display soon.
It did not display withing two days so I phoned again. The next supporter shown me have to fine data on my website and tit showed that is was hosted by AWS. I
I tried to get onto AWS to get it fixed but that proved impossible.
I then used ChatGPT which took me through a a series of questions, look ups etc and eventually suggested that the DNS stuff in Vodien was not correct and gave me a suggested address to Vodien.
I then phoned Vodien and ask the responder to check the DNS data to make sure it look like what ChatGPT said it should. They looked and found that tere was an error in part of the DNS data and corrected it.
Some 30 minutes late the website was displaying.
I am very disappointed that someone with no knowledge of how the IP address provider and the site hosting works should be given the runaround by your people when they should have know where to check and fix thing.
I was very frustrated until Chat GPT took me through the checking process very slowly and carefully that found the error and suggested how to get it fixed that worked first time.
I suggest that you need to train your support staff to be able to assist the ignorant first time.
The website address being referred to is rotaryrides.org.au and I have had it for many years (something like 20)
Vodien Internet Solutions Pte Ltd 回复2026-10-16
Hello John,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support team and the difficulties you encountered while trying to restore your website.
We understand how frustrating it must have been to experience prolonged website downtime and have to troubleshoot the DNS configuration yourself before the issue was identified and resolved. This is not the level of service we aim to provide, and we take your feedback regarding our support team's technical knowledge and assistance seriously.
We would appreciate the opportunity to review your situation in more detail and better understand your experience. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve our support and services.
Kind regards,
Cathy T.
Online Experience Specialist
I would like to comment Jay who was a very great help. He went out of his way to recommend and assist me in our email migration and the plans that are suitable for us. He was very patient all the way and really listened to my needs. He is one of the best customer service officer that I have met so far. My appreciation is long overdue, I hope he accept my apology.
Vodien Internet Solutions Pte Ltd 回复2026-10-16
Hi Bernice,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Andrew was very helpful and had incredible patience as I’m not tech savy.
Fixed my problem very quickly . With clear instructions.
Vodien Internet Solutions Pte Ltd 回复2026-10-19
Hi Agatha,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Gedeon was helpful. Certainly in contrast with your rep (James) that kept constant touch with me through calls & emails BUT after i made payment, he "disappeared" without even informing me that there need for be to change my email configuration.
BTW, my email access issue still NOT resolved. I'm unable to access my email using Outlook or Android. Only Titan App.
Vodien Internet Solutions Pte Ltd 回复2026-10-15
Hi Ben,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Justin did a great job, doing what others have previously been unable to do. Can finally take it off my agenda!
Vodien Internet Solutions Pte Ltd 回复2026-10-16
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Professional and Super Helpful with Real People in Support
I was using AI to setup a redirect of my website root domain. the AI suggested using Cloudflare and I ran into all types of issues. For a couple of hours, I was going round and round in circles. So I contacted Vodien support (my domain host) via LiveChat and asked them to switch my nameservers back to Vodien,
then do the redirect for me. They sorted it out in minutes. They were professional and super helpful. A+ service and I love that they have real people in their support.
Vodien Internet Solutions Pte Ltd 回复2026-10-12
Hi Linda,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Outstanding Service for Over 8 Years!
I've been a customer of Vodien Internet Solutions for approximately eight years now, and I honestly cannot recommend them highly enough!
Throughout all these years, their customer service has been nothing short of exceptional. They are consistently friendly, polite, patient, and genuinely willing to go above and beyond to help.
I'm certainly no IT expert, particularly when it comes to managing my domain name, email settings, and all the technical bits and pieces! But the wonderful thing about Vodien is that they never make you feel silly for not knowing something. Instead, they patiently explain things and, whenever possible, simply make the necessary changes from their end to save you the confusion and frustration of trying to figure it all out yourself.
It's so refreshing to deal with a company that genuinely cares about its customers and makes everything so easy.
After eight years of consistently excellent service, I think it's well overdue that I publicly acknowledge and thank the team at Vodien Internet Solutions.
Thank you for your kindness, professionalism, patience, and outstanding support over the years. Your customer service is a credit to your business!
I wouldn't hesitate to recommend you to anyone looking for a reliable, knowledgeable, and genuinely helpful internet solutions provider.
Five stars, absolutely well deserved! ⭐⭐⭐⭐⭐
Vodien Internet Solutions Pte Ltd 回复2026-10-12
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hi Zailani,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Due to my own stupidity, I contacted support to rescue the situation. I was expecting a lot or wrangling and complication, but Mary had sorted in a few minutes with no fuss. Great work.
Vodien Internet Solutions Pte Ltd 回复2026-10-07
Hi Andy,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Jolly was very helpful with explanations, assistance and page links
Vodien Internet Solutions Pte Ltd 回复2026-10-07
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Jolly managed to help me to solve the issue easily. Thumb up for the fast service support!
Vodien Internet Solutions Pte Ltd 回复2026-10-07
Hi Andy,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Gedeon has managed to assist my problem on my emails issue on outlook within 15 mins.
Vodien Internet Solutions Pte Ltd 回复2026-10-08
Hi Joo,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Would like to give high commendation to Marvin for his customer service and assistance for domain related issues. Greatly appreciate his polite tone and communication. He gave clear instructions on how to navigate the Vodien site and swiftly registered the domain name on his end.
Vodien Internet Solutions Pte Ltd 回复2026-10-05
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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