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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
I have had serious issues with Vodien in the past, including severe downtime, so my overall experience has been mixed at best.
That said, Fazal is one of the real gems in their support team. He was patient, responsive and knowledgeable, and took the time to properly understand and address my spam and phishing issues. He implemented the necessary changes promptly and communicated clearly throughout. He is professional, technically capable and genuinely helpful — a real asset to Vodien.
Unfortunately, my subsequent experience was very different. I had purchased SpamGuard for one year, but the service was not operational. I contacted Vodien to request a refund for the unused service.
What should have been a straightforward request turned into a lengthy interaction of roughly 30 minutes to over an hour, only to eventually be told that the matter needed to be escalated and that I should wait for an email. This could have been communicated within the first few minutes instead of taking up so much of a customer's time.
My positive comments about Fazal absolutely still stand. However, the wider Vodien experience remains frustrating and inconsistent. Good individual staff cannot compensate for processes that make relatively simple issues unnecessarily difficult and time-consuming.
I am now waiting for the escalation team to respond and hope Vodien can resolve the refund promptly.
Vodien Internet Solutions Pte Ltd 回复2026-10-02
Hello Tann,
Thank you for taking the time to share your detailed feedback.
We are sorry to hear about the challenges you experienced with Vodien, particularly regarding the SpamGuard service and the time it took to have your refund request escalated. We understand how frustrating it can be when a straightforward request requires more time and follow-up than expected.
We are also pleased to hear that Fazal was able to assist you with your spam and phishing concerns and that you found his support patient, responsive, and knowledgeable. We appreciate you taking the time to recognise his efforts.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve and provide a more consistent customer experience.
Kind regards,
Cathy T.
Online Experience Specialist
Hi Zheng,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Dane was a great help in setting up my domain, effective and fast, excellent work!
Vodien Internet Solutions Pte Ltd 回复2026-09-27
Hi Ammon,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Hi Alicia,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane helped me well and fastly with my email trouble. Thank you
Vodien Internet Solutions Pte Ltd 回复2026-09-25
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hi Mark,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
awesome reliable and effecieny response and help especially from Marivic and also Andrew . very much appreciate it
Vodien Internet Solutions Pte Ltd 回复2026-09-25
Hi Tommy,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien
Regards,
Cathy T.
Online Experience Specialist
Vodien consultant didn't listen to me or try to understand the issue I have with what Vodien is trying to force me to do
Vodien Internet Solutions Pte Ltd 回复2026-09-25
Hello Greg,
Thank you for taking the time to share your feedback.
We are sorry to hear that you felt your concerns were not properly heard or understood by our consultant.
We understand how frustrating it is when you feel that your concerns are not being addressed and that you are being asked to proceed with an option you are not comfortable with. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
NithinCheruvattil helped me with my server issues with a calm and efficient disposition. Thank you for replying to me so promptly and doing what you said you would
Vodien Internet Solutions Pte Ltd 回复2026-09-25
Hi Peck,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Gedeon and Andrew are patient and very helpful. Both have resolved our issues.
Vodien Internet Solutions Pte Ltd 回复2026-09-23
Hi Lorelie,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
28-09-2026 UPDATE:
I have since been contacted by Renan from Vodien. Renan took charge of my complaint and fixed this long outstanding problem within 48 hours. I appreciate Renan's commitment to resolve the issue and follow it through to 100% completion. I have changed my review from 1 star to 4 for this strong recovery effort on their behalf. I have left my original review below, as it still took a year to get this result and many of my emails during that time were ignored - which was extremely frustrating. I am pleased that I can finally close this case.
***Original Review***
I have been a loyal customer of Vodien for over 15 years, but my recent experience has been deeply disappointing. Vodien agreed to issue a credit of $533.82, but only processed $104.50. Despite sending numerous follow-up emails over the past year, I have received no response regarding the remaining balance.
To make matters worse, when a salesperson recently called to pitch an email upgrade to Titan, I asked to resolve the credit issue first. Instead of offering assistance, the salesperson stated they would only help fix the credit dispute if I purchased the upgrade. Leveraging a basic support resolution to force an upsell is completely unacceptable. After 15 years, the total lack of communication and poor service standards are disgraceful.
Vodien Internet Solutions Pte Ltd 回复2026-09-21
Hi Customer,
We’re sorry to hear about your recent experience with Vodien, particularly after more than 15 years as a customer. We understand how disappointing it must be to have an expected credit remain unresolved despite your repeated efforts to follow up.
We would like the opportunity to review this matter further. Please contact us at [email protected] with your account details and any relevant case references so we can investigate this further with the appropriate team.
We look forward to hearing from you and having the opportunity to review this matter.
Kind regards,
Renan D.
Online Experience Specialist
I’m very happy with the service provided by EYTHEA. They helped me resolve my email domain issue quickly and efficiently. Their response was fast, professional, and they were very helpful throughout the process.
Really appreciate the excellent service and quick support. Highly recommended!
Vodien Internet Solutions Pte Ltd 回复2026-09-21
Hi Robin,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
The set up was flawlessly done, with the help of the customer service
Vodien Internet Solutions Pte Ltd 回复2026-09-21
Hi Jean,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
The patience and professionalism displayed by the agent is excellent.
Vodien Internet Solutions Pte Ltd 回复2026-09-21
Hi Nguang,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Vodien are always so helpful with any issues I have. Was helped today by Eythea who was fantastic in helping me to block spam coming to my domain, and correct an issue with my emails. Highly recommend Vodien for their top level support.
Vodien Internet Solutions Pte Ltd 回复2026-09-18
Hi Jacqui,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hi Anthony,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Gedion was incredibly patient & helpful in responding to all my queries Much appreciated !
Vodien Internet Solutions Pte Ltd 回复2026-09-18
Hi Michael,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Service rendered by the supporting guy Archemedes was superb and knowledgeable.
Vodien Internet Solutions Pte Ltd 回复2026-09-17
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Very responsive and able to solve my issue. Well done Shahanaz!
Vodien Internet Solutions Pte Ltd 回复2026-09-15
Hi Shuting,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
The chat was answered promptly without too much Ai first. So chatted with a human who fixed the problem in minutes
Vodien Internet Solutions Pte Ltd 回复2026-09-15
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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