NEVER Use this company - customer since 2018 and I am DONE!
I have been a customer of this company since 2018. My last experience in May 2022 has ensured that I will never do business with these people at FilterBuy again, and I’ll tell everyone I know to never do business with them again. We ordered six filters for our three units to have some back ups. Unfortunately these filters do not fit our units even though they are advertised to be the right size. They’re slightly smaller than the marking on the package, and yes it does listed on the website. All I asked was to be refunded for the three filters I shipped back as well as the shipping cost because it cost me over $42 to ship back. FilterBuy announced “sorry tough luck, we won’t reimburse you for the return shipping cost, what you ordered we shipped and you’re not getting your money back for shipping.” When I tried to escalate it, and I got the same responses from the same customer service person who told me that they’d be happy to give me a full refund as soon as I ship back the other three filters. As if I’m going to get a refund for three partly used filters? That’s hilarious. I’m going to be stupid enough to pay for another $42 of shipping? These people are incompetent and rude.