Leaving 1 star everywhere I can leave
Leaving 1 star everywhere I can find because the company is being an a** 1. booked grab for my mum. 2. driver drop off my mum at the venue around 9.31am-9.32am. 3. driver did not end trip on the spot. 4. my mum met up with my brother, they were going for cruise vacation. at 9.48am my brother booked grab, the same driver took the trip. 5. 9.48am driver then completed my trip resulted with an upcharge $5 for changing dropoff point. got the information that both trip was the same driver from my mum, and the guy had went nearby for breadfast. 6. messaged the driver at 10am but got ignore (10pm no reply), so i went ahead and complain to grab service. 7. upon grab so call investigation (probably base on gps info instead of directly asking the driver), says that dropoff point changed after booking so extra $5, accuse we're at fault and they are victim but they goodwill so they refund my $5. I'm sure that was because your driver ended the trip at different location instead. 8. told grab service about the whole situation. they don't seems apologetic at all, just say problem resolve because money refunded. 9. no, problem is not resolved. it's not about the $5 anymore, it's your system or maybe the driver sneaky, you need to own up your mistake. 10. i deleted grab the next day after receiving their replies, downloaded gojek/tada instead to try 11. tips, do not use card payment because the driver can sneaky add charges or grab can anyhow add charges w/o telling you and play the victim, act as if they are the nice guy and never own up to their short coming. 12. am NEVER going back to grab if gojek/tada works for me.