Amazing Carl!
Carl in customer service was absolutely amazing, and I am so touched at him ringing me today after sending pictures of a pair of shoes I received that had been worn, and the box they were sent in looking like it had been in a car crash. There were no more of this size in stock so I was a given a discount to keep them, which wasn't ideal, and I could have returned them, but wanted them for a holiday, so wouldn't be able to get anymore, and Carl double checked online and this size had come into stock since talking to his colleague earlier today which was great, he ordered them to arrive tomorrow, arranged the return of the worn shoes, and gave me a gift card. Thank you so much Carl, and a phone call was so much more personal than a email, and I really appreciated that he had seen the pictures that I had sent on the email and reached out to me this afternoon. This is what customer service is. I have also asked that the employee that thought it was ok to send the disgusting item in the battered box to me is spoken to also, as there was no quality control for this employee, and totally unacceptable to even consider sending what they did to a customer Thank you Carl, and continue to be the amazing employee that you are. Jules