Joules 是一个英国高端生活方式品牌。该公司设计和销售 Joules 品牌服装、鞋履、配饰和家居用品，采用多渠道经营模式，涵盖零售（门店和电商）、批发，以及乡村展会、活动等小型渠道和授权业务。Joules 由 Tom Joule 于1989年创立，他发现了彩色乡村服饰市场的空白。该公司目前*在英国和爱尔兰拥有100家门店，同时拥有成熟的电商平台和快速增长的国际业务。Joules 也是英国主要零售商如 John Lewis 和 Next 的畅销批发品牌，2015年荣获《Drapers》杂志颁发的「3000万至1亿英镑营业额类别年度时尚零售企业」奖。
以上内容由商家自行提供，未经平台核实。Joules（www.joules.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 198 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，94% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕客户服务、产品。数据最后更新于 2026-08-27。
看了379条评论，评论者 overwhelmingly 对这家公司体验很好，经常提到他们很享受在线上和店内购物的体验。顾客经常称赞员工乐于助人、客服团队高效，以惊人的速度和细心解决问题。消费者还提到订单和配送通常处理得很顺利，让他们对购买完全满意。 不过，一些顾客也提到偶尔出现配送延迟或包裹丢失，需要额外努力才能解决。少数评论者遇到了一些小问题，比如产品质量出乎意料或尺码不一致，没有完全达到他们的期望。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我联系客服中心，立刻得到了Jeffrey的热情接待。我解释说我在几分钟前刚下了订单，后来意识到我可以免费把包裹送到Next门店。他没有让我经历取消订单再重新下单的麻烦，而是出于善意帮我处理了运费退款。他乐于助人、清晰、高效，态度也很友好。Jeffrey的客服非常出色，这次很好的体验鼓励我更多地在Joules网上购物。谢谢！！
Hi Julie, 我们很高兴听到Jeffrey能够解决您的问题并提供优质服务。我们一定会把您的美言转达给他。 Joules团队。
今天我和Jeffrey（Jeff）交谈了……真是个好人！有这么一个积极向上、乐于助人且友好的人……如此轻松地处理我的咨询和情况，完全没有任何压力，真是太好了！Jeff提供了一个很棒的解决方案，我挂断电话时完全满意。五星级的客服！！！
Hi Karen 非常感谢您的精彩反馈！ 很高兴听到 Jeff 在通话中如此有帮助、友好且令人安心。知道他让您的体验毫无压力并提供了让您完全满意的解决方案，真是太棒了。我们一定会将您的好评转达给 Jeff，他会非常高兴听到的。 The Joules Team
只是想向Joules服装团队的Jody表达衷心的感谢，他帮我解决了快递把我的包裹送到错误地址的问题。这个问题立刻得到了解决，我收到了包裹，没有任何压力。
Hi Tracy 非常感谢您的美好反馈！ 我们很高兴得知 Jody 能够快速解决您的快递问题，并确保您的包裹顺利送达，不再让您担心。我们一定会将您的美言转达给 Jody，她知道自己的帮助带来了积极的影响一定会非常开心。 Joules 团队
我买了 Olivia ditsy 连衣裙，尺码14，因为12码缺货。 我很喜欢这条裙子，但稍微有点大，本来打算留下，但后来看到12码补货了，就退了14码重新下单12码。结果打开包裹时，我发现这条裙子被人穿过又退回来了。 我会退货，因为这个价格我不愿意穿这种品相差的二手裙。 Joules 应该在衣服上放明显的标签，如果标签被摘除，就说明穿过不能退换。
Hi Paula, 感谢您抽出时间分享您的体验。对于您最初遇到的麻烦我们深表歉意，但很高兴我们的团队能够为您解决所有问题！ 再次感谢您的耐心。 Joules团队。
适当的客户服务，杰夫最乐于助人，竭尽全力解决我的问题。如今，由于尽量不向垃圾填埋场添加更多衣服，因此经久耐用的优质衣服很少见。
Joules 是一个很棒的网站，提供多种价格合理的选择。不幸的是，我选择的鞋子未能到达，但一个快速回复的电话解决了问题，重新订购，两天内送达，并立即退还原始邮费。客户服务布朗尼积分。 鞋子（编织皮条，设计很棒）不合脚——太紧，非常令人失望。所以我使用了 Joules/Next 的简单返回系统。退款有点延迟，所以我再次打电话追查。我与两位非常友好的代理人尼古拉和米歇尔进行了交谈，他们立即专业地解决了这个问题。 很棒的客户服务，这一切都归功于他们。
Hi Steve 非常感谢您抽出时间与我们分享如此详细的反馈。我们非常高兴得知，尽管最初遇到了配送问题，鞋子也不太合脚，但我们的客服团队能够迅速高效地为您解决了所有问题。 很高兴得知 Nicola 和 Michelle 如此友好且乐于助人，我们一定会将您的美言转达给她们。我们知道订单不如预期时会有多令人沮丧，因此让客户在联系时感受到支持对我们来说尤为重要。 我们很高兴我们的服务帮助扭转了局面，也非常感谢您的美言。我们一定会转达。 Joules 团队
米歇尔让我很容易纠正我在订单上犯的错误:)
今天 Jeff 给我提供了很棒的服务，他解决了我因 EVRI 无法将订单运送到正确地址而遇到的问题。
我的订单收集时出现了问题，但我能够与 Joules 进行网络聊天，Jeffrey 非常出色 - 他竭尽全力解决了问题，而且效率极高。很少能得到如此好的客户服务。
Hi C Allen Thank you so much for your wonderful review. We're sorry there was an issue with the collection of your order, but we're delighted to hear that Jeffrey was able to turn your experience around. It's fantastic to know he went above and beyond to resolve everything quickly and efficiently. We'll be sure to share your kind words with him they'll mean a lot. The Joules Team
我就我的人字拖问题联系了 Joules - 我收到了及时回复，并得到了道歉、全额退款和一份礼物。优质的服务谢谢
Hi Gill Thank you for taking the time to leave us such a lovely review. We're sorry to hear your flip flops were faulty, but we're pleased we could resolve the issue promptly and provide a solution that met your expectations. Your kind words mean a great deal to us, and we're delighted you were happy with the service you received. The Joules Team
杰夫在客户服务方面提供了出色的服务，他为客户付出了额外的努力。我印象非常深刻，并且仍然是 Joules 非常满意的客户。
Hi Mike Thank you so much for your fantastic review. We're delighted to hear that Jeff went the extra mile to provide you with great customer service. It's wonderful to know he made such a positive impression and that you're an extremely happy Joules customer. We'll be sure to pass your kind words on to Jeff. The Joules Team
当我提出有关换货的疑问时，杰夫在线提供了优质的服务。 快速有效地解决问题。
Hi Gerald Thank you for taking the time to leave such a kind review. We're delighted to hear that Jeff was able to assist you quickly and efficiently with your exchange query. We'll be sure to pass your feedback on to him. The Joules Team
电话很快就得到了答复。我的询问得到了非常高效和专业的处理。谢谢。
Hi Margaret Thank you for taking the time to leave us such a positive review!! We're delighted to hear that your call was answered quickly and that your query was handled efficiently and professionally. Your kind feedback is greatly appreciated, and we'll be sure to share it with the team. Thank you for choosing our service. The Joules Team
感谢实时聊天中的 Reena 帮助我下订单并更新我的详细信息，非常高效和友好的服务立即解决了
Hello Michelle, Thank you so much for your kind words! We're delighted to hear that Renee provided you with excellent customer service on the live chat. We'll be sure to pass your feedback on to her it will mean a lot. We really appreciate you taking the time to share your experience and look forward to helping you again in the future! The Joules Team.
非常感谢朱迪，出色的客户服务！
Hi Joanna Thank you so much for your kind words! We're delighted to hear that Jodie provided you with excellent customer service. We'll be sure to pass your feedback on to her it will mean a lot. We really appreciate you taking the time to share your experience and look forward to helping you again in the future! The Joules Team
我对购买如此优质的衣服感到非常满意。制作精美且尺寸准确。交货速度超快。谢谢
Hi Tracey Thank you so much for your lovely review! We're thrilled to hear you're so pleased with your sale purchases and that you found the quality, fit, and craftsmanship to be just right. It's also great to know your order arrived so quickly. We really appreciate your support and hope you enjoy wearing your new pieces. The Joules Team
与索菲亚在线聊天的反应非常好。问题及时解决。 服务很好。
Hi Ann Thank you for your wonderful review! We're so pleased to hear that Sophia was able to resolve your issue promptly and that you had a positive experience with our online chat service. We'll be sure to share your kind feedback with her. The Joules Team
7 月 2 日 14:43 从 Nantwich 商店购买。通常店员都很友善，欢迎您来到店里。 不幸的是，今天我自己和另一位顾客的不同助理由两名工作人员提供服务，他们正忙着谈论一级方程式赛车，而一名青少年则站在柜台尽头。 唯一一次谈话是问我是否想要一个包。 没有像往常一样询问我是否需要电子邮件收据。 当我参观镇上新开的 White Stuff 商店时，受到的接待完全不同！
Hello Val, Thank you for bringing this to our attention. We're very sorry to hear that your recent visit to our Nantwich store on 2nd July didn't reflect the friendly and attentive service you normally receive from our team. It's disappointing to learn that you felt overlooked while our colleagues were engaged in conversation, and that you weren't offered the usual level of customer service. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We're pleased to hear that you've had positive experiences with our team in the past, and we're sorry we let you down on this occasion. Your comments will be shared with the store management team so they can address this with the colleagues involved and ensure every customer receives the warm, attentive service they expect. We hope you'll give us another opportunity to provide the experience you know and expect from us. We have reached out to you and we will await your reply. The Joules Team.
订购了送货上门服务，然后意识到可以在 Next 免费取货，因此通过网站联系了 Joules 的 Jody，她很快就取消了我的订单。
Hi Bill Thank you for taking the time to leave us a review! We're so pleased to hear that Jody was able to help you quickly and make changing your delivery option a smooth and easy process. We'll be sure to pass on your kind feedback to her. The Joules Team
一双雨靴要 60 英镑，而且它们甚至没有盒装。装在袋子里寄给我的。他们身上什么事情都有可能发生。这是给我母亲的生日礼物。我没有盒子来装它们，现在包装它们将非常困难。这是我本来可以避免的不便。对于这个价格，它们应该是装在盒子里的。 除此之外，它们的尺寸和颜色都合适。它们看起来非常漂亮，而且质量非常好。
Hi Julian Thank you for taking the time to leave your review. We're very sorry that your wellies arrived without a box, especially as they were intended to be a birthday gift for your mother. We completely understand how disappointing and inconvenient this must have been, particularly when it made wrapping the present more difficult. Your feedback regarding our packaging is appreciated and has been shared with our team for review. We always aim to ensure our products arrive safely while also meeting our customers' expectations, especially for special occasions. We're pleased to hear that you were happy with the size, colour, and quality of the wellies, and we hope your mother enjoys them. Thank you again for your valuable feedback. The Joules Team
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