Joules

Hi Elizabeth 非常感谢您的细致评价，以及成为我们 Esme dress 的忠实粉丝。我们很高兴听到您如此喜爱去年款的蓝白花卉条纹设计，知道它成为您衣橱中的最爱，真是太棒了。 我们很抱歉听到今年的颜色选项没有达到您的期望。我们非常感谢您关于更明亮的夏季色调的评论，我们一定会将您的反馈转达给我们的设计团队，因为像您这样的客户反馈在规划未来系列时非常宝贵。 很遗憾，我们无法查询可能已缺货的单品，因此无法确认去年款的蓝白花卉版本是否在任何地方有货。很抱歉那次无法为您提供更多帮助。 再次感谢您抽出时间分享您的反馈，我们希望您将来能找到另一件 Esme dress 加入您的收藏。 The Joules Team

Hi Geoffey Thank you for your feedback. We're really pleased to hear you like our products, and we completely understand how frustrating it can be when an item you're looking for is out of stock. At the moment, we don't offer a pre-order service or stock notification system. We appreciate your suggestion, though, and we'll certainly take it on board as we continue to improve our customer experience. Thank you again for taking the time to share your thoughts, and we hope you'll find the item you're looking for back in stock soon. The Joules Team

Hi LGC Thank you for taking the time to share your feedback. We’re really pleased to hear that Jody was able to help you get back into your account and resolve the issue. It’s great to know you’re now up and running again. The Joules Team

Hi Amy Thank you for taking the time to share your feedback and for your honest review. We’re really sorry to hear about the stock issues you’ve experienced on more than one occasion when ordering from us we completely understand how frustrating this must have been, especially when you’re shopping for a special occasion like Father’s Day. That said, we’re really pleased to hear that Jody was able to step in and support you so positively. She sounds like she went above and beyond to help resolve the situation, and we absolutely agree that this is the level of care we strive for across our team. We’ll make sure your kind words and recognition are passed on to her and her manager. We’re also sorry that the wider experience with availability hasn’t been as it should be. Feedback like yours is really important and will be shared with our warehouse and stock teams as we continue working to improve our service. Thank you again for your patience and for highlighting Jody’s support it really means a lot. Thes Joules Team

Hi Daniel 非常感谢您抽出时间留下这么可爱的评价。我们很高兴听到Michelle能够迅速高效地帮您解决了雨衣的问题。 我们一定会把您的美言转达给Michelle，她会非常高兴知道她的帮助带来了如此积极的影响。她是团队真正的骄傲，我们很幸运有她。 Joules团队

Hi Toni Thank you so much for your lovely feedback. We’re delighted to hear you love the quality of Joules clothing and that you’ve had a great experience with our after sales service. We’ll be sure to pass your kind words on to Jody as well they’ll be thrilled to hear it. The Joules Team

Hi Kelli 感谢您抽出时间分享您的体验。我们非常高兴听到您的Khaki Hove夹克正是您想要的，而且您的点击取货订单进行得很顺利。知道您全程对服务感到满意并对购买感到高兴，真是太好了。 我们迫不及待想很快欢迎您回来购买秋季毛衣！ Joules团队

Hi Michael Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your Joules pieces and that our customer service has been first class for you. It’s wonderful to know you’ve built up such a great collection with over 20 items including polos, casual shirts, shorts, and a fleece you love ❤️ We really appreciate your continued support and look forward to helping you add more favourites to your wardrobe in the future. The Joules Team

Hi Heidi 感谢您分享您的体验。我们非常抱歉听到配送延迟的消息，但我们非常高兴Jody能够如此友好高效地迅速帮助您。 知道您的电话被及时接听且退款及时处理，真是太好了。我们一定会把您的善意反馈转达给Jody。 Joules团队

Hi Karen Thank you for taking the time to share your feedback. We’re really pleased to hear you found the service friendly and helpful, and that everything was explained clearly. There’s absolutely no need to feel that way about your query we’re always here to help, whatever the question, and we’re glad you felt supported throughout. The Joules Team

Hi Anne- Marie Thank you for your kind feedback. We’re so pleased to hear the advisor was polite, helpful, and able to answer your query professionally. We’ll make sure your thanks are passed on to Jodie she’ll be really pleased to hear it. We appreciate you taking the time to share your experience and hope we can help again in the future. The Joules Team

Hi Thank you so much for your wonderful feedback. We’re delighted to hear that Jody was able to assist you so effectively and that she made such a positive impression. It’s great to know she was courteous, knowledgeable, and went the extra mile to help resolve your issue with helpful suggestions. We’ll be sure to share your kind words with her she’ll be absolutely thrilled. We really appreciate you taking the time to leave this review. The Joules Team

Hi Paul Thank you for your feedback. We’re really pleased to hear the issue with your return was resolved quickly and that Jody was able to sort everything out for you in just a few minutes. It’s great to know you were happy with the customer service, and we really appreciate you taking the time to share your experience. The Joules Team

Hi Chloe 感谢您抽出时间分享您的体验。 很抱歉您订单中的一件商品不正确，但我们很高兴听到Jody能够迅速为您安排换货和退货。特别令人高兴的是，即使在您的网络连接中断的情况下，Jody在整个聊天过程中仍然保持耐心、令人安心和专注。 我们一定会把您的善意反馈转达给Jody，她会很高兴知道她为您的这一天带来了积极的影响。 Joules团队

Hi Thao Thank you for your wonderful review!! We're delighted to hear that you received excellent customer service from Claire and Bernadette. We'll be sure to pass on your kind feedback to them, as they will be thrilled to know they made such a positive impression. The Joules Team

Hi Christine Thank you so much for your wonderful review. We're delighted to hear that you received excellent customer service and that the team member you spoke with was both professional and friendly. It's great to know that you were satisfied with the outcome of your query. The Joules Team

Hi We're sorry that you experienced an issue with a faulty item, but we're pleased to hear that Jody was able to resolve the matter swiftly for you. We'll be sure to pass on your kind feedback. The Joules Team

Hi Veronica 非常感谢您抽出时间给我们留下评价！我们知道等待延迟订单会多么令人焦虑，所以我们非常高兴听到Carl能够让您放心。知道他能迅速把追踪链接发给您，让您能够一路追踪到门口，真是太好了。我一定会把您的美言转达给Carl，他会非常高兴！ Joules团队

Hi Mr Lea 非常感谢您抽出时间分享您的体验！我们非常高兴听到 Michelle 能够如此快速且专业地解决了您的问题。我们以提供优质服务为荣，像您这样的反馈真正让我们的一天变得美好。我一定会将您的好评转达给 Michelle，她会很高兴知道她给您留下了如此积极的影响！ The Joules Team

Hi Sally Thank you so much for your kind review! We’re delighted to hear Jody was friendly, professional, and helpful throughout your experience. We’ll be sure to pass on your lovely feedback 🙂 The Joules Team