Joules 是一个英国高端生活方式品牌。该公司设计和销售 Joules 品牌服装、鞋履、配饰和家居用品，采用多渠道经营模式，涵盖零售（门店和电商）、批发，以及乡村展会、活动等小型渠道和授权业务。Joules 由 Tom Joule 于1989年创立，他发现了彩色乡村服饰市场的空白。该公司目前*在英国和爱尔兰拥有100家门店，同时拥有成熟的电商平台和快速增长的国际业务。Joules 也是英国主要零售商如 John Lewis 和 Next 的畅销批发品牌，2015年荣获《Drapers》杂志颁发的「3000万至1亿英镑营业额类别年度时尚零售企业」奖。
以上内容由商家自行提供，未经平台核实。Joules（www.joules.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 198 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，94% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕客户服务、产品。数据最后更新于 2026-08-27。
看了379条评论，评论者 overwhelmingly 对这家公司体验很好，经常提到他们很享受在线上和店内购物的体验。顾客经常称赞员工乐于助人、客服团队高效，以惊人的速度和细心解决问题。消费者还提到订单和配送通常处理得很顺利，让他们对购买完全满意。 不过，一些顾客也提到偶尔出现配送延迟或包裹丢失，需要额外努力才能解决。少数评论者遇到了一些小问题，比如产品质量出乎意料或尺码不一致，没有完全达到他们的期望。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我订购的 T 恤直到 7 月才缺货，所以我通过 Joules 的聊天系统联系了他们。我和一位名叫乔迪的女士交谈过，我只是想说乔迪让我把缺货的 T 恤换成另一件是多么容易。很棒的客户服务，谢谢。
Hi Thank you for your lovely feedback! We’re so pleased to hear that Jody was able to make swapping your T-shirt easy and hassle-free. We’ll be sure to pass your kind words on to her – she’ll be thrilled to hear them! The Joules Team
遇到了延迟交货的问题，近两周没有来自 Joules 的通讯！没有留下深刻的印象。然而，我昨天晚上通过电子邮件询问了这个问题，并从蕾妮那里得到了非常快速和出色的解决方案，良好的沟通和服务。我今天早上收到了所说的物品！所以，焦耳不是 5 颗星，你的通讯需要改进，但 Renee 拯救了这一天，所以我会给你 4 颗星！
Hi Liz Thank you for taking the time to share your experience. We’re really sorry for the delay and the lack of communication you experienced initially that’s definitely not the standard we aim for. We’re thrilled to hear that Renee was able to resolve the issue quickly and provide excellent service. We’ll be sure to pass on your kind words to her! We really appreciate your feedback and will take it on board to improve our communication going forward. Thank you for giving us 4 stars, and we hope your next experience with Joules will be a full 5-star one! The Joules Team
5 颗星给米歇尔，顾问非常友善和有礼貌。并帮我全额退款。她积极的态度帮助我平静下来。
Hello, Thank you so much for your kind words! We're thrilled to hear that Michelle was able to assist you with your refund. Your kind words mean a lot, and we’ll be sure to pass them on to her! The Joules Team
坎诺克出口 很棒的选择，物美价廉，工作人员优秀而友好。感谢 Kerrie 和 Nikki 在店里提供的帮助..可爱的团队
Hi Claire Thank you so much for your kind words! We’re thrilled to hear you enjoyed your visit to our Cannock outlet and found some great bargains. Kerrie, Nikki, and the rest of our team will be delighted to hear your lovely feedback. We really appreciate you taking the time to share your experience. The Joules Team
与米歇尔聊天，她解决了我的问题并组织了一次交流。很容易。谢谢
Hi Rebecca, Thank you for your kind review! We're so pleased to hear that Michelle was able to resolve your issue and arrange your exchange smoothly. It’s great to know you found the process easy. We’ll be sure to share your feedback with her. Thanks again for taking the time to let us know! The Joules Team.
今天早上与米歇尔交谈 - 很高兴与英国的一个真实的人交谈。非常令人愉快和乐于助人的女士。很快解决了我的问题。
Hi Susan, Thank you so much for your lovely feedback! We're delighted to hear that Michelle was able to help you quickly and that you enjoyed speaking with her. We’ll be sure to pass on your kind words, she’ll really appreciate it. The Joules Team.
联系了客户服务，他们很快处理了我的问题，感谢乔迪的帮助，非常感谢。
Hi Jason, Thank you for taking the time to share your experience. We’re delighted to hear that your query was handled swiftly and that Jody was able to assist you so effectively. We’ll be sure to pass on your kind feedback. The Joules Team.
米歇尔高效且有礼貌。 JOULES再次为我提供了优质的服务
Hi Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that Michelle provided you with efficient and polite service we’ll be sure to pass your praise along to her and the rest of the team. The Joules Team
我通过网站使用了聊天功能，乔迪非常棒，完全理解我的问题并快速有效地解决了问题。非常耳目一新的体验。
Hi Lisa Thank you for the fantastic feedback! We are delighted to hear that your experience with our website's chat facility was so positive. It’s great to know that Jody was able to understand your situation and provide a quick, effective resolution. We’ll make sure Jody gets the recognition she deserves. The Joules Team
2026 年 4 月 21 日 - 我与米歇尔讨论了购买产品的事宜，她给了我很大的帮助，尤其是因为这是一个很难找到的产品。 米歇尔竭尽全力帮助我购买产品，这是一次美妙的经历。 谢谢米歇尔！ 以你可爱的风范继续取得成功！盖尔🪷
Hi Gail, Thank you so much for your kind words. We’re delighted to hear that Michelle was able to help you track down the product you wanted. She’ll be thrilled to know her efforts made such a positive difference to your experience. Going above and beyond for our customers is exactly what we strive for, and it’s wonderful to see that reflected here. The Joules Team.
我在购物袋中找不到促销代码框 - 事实证明，如果您的包中有任何促销商品，促销代码框就会消失。如果 Joules 能在他们的网站上写下这一点，那就太好了。不过，我通过聊天功能向 Joules 的 Jody 发送了消息，她能够手动为我解决问题。谢谢乔迪！
Hi Jacqueline, Thank you for your feedback. We’re sorry for the confusion around the promo code box in your shopping bag. We’ll be sure to pass this on to the team. We’re so pleased to hear that Jody was able to step in and get everything sorted for you through the chat, she’ll be delighted to know her help made a difference. Thanks again for taking the time to share your experience, and we hope you enjoy your order! The Joules Team.
朱迪非常棒，在解决我延迟的订单方面非常有帮助，她安排了免费重新订购，如果原始订单没有的话，希望能在我假期之前到达。
Hi Ian Thank you so much for your kind words! We're thrilled to hear that Jodie was able to assist you with your delayed order and arrange a free reorder for you. Your kind words mean a lot, and we’ll be sure to pass them on to her! The Joules Team
我订购的焦耳衬衫出现了延误，我刚刚和焦耳的乔迪通了电话，她太棒了。已全额退款，我可以诚实地说，她超出了对我的帮助。非常感谢乔迪
Hi Kim, Thank you for your wonderful feedback! We’re really sorry to hear that there was a delay on your order but thrilled to hear that Jody could assist you immediately and that you were happy with the outcome. Your kind words mean a lot, and we’ll be sure to pass them on to her! The Joules Team
优质的客户服务 我和朱迪交谈过，她非常乐于助人，很快就解决了我的问题。 我很高兴除了原来的订单之外还订购了另一件商品。
Hi Annie Thank you so much for your kind words! We’re thrilled to hear that Jodie was able to help you quickly and that you were delighted enough to place another order. We’ll be sure to pass on your kind words, she’ll really appreciate it! The Joules Team
谢谢乔迪的退款，我非常感激。
Hi Sue Thank you for sharing your experience! We’re glad Jody could help, and we really appreciate you taking the time to share your feedback. We’ll be sure to pass on your kind words, she’ll really appreciate it! The Joules Team
米歇尔出色地解决了我的问题！ 但自从你和下一个在一起以来，我有很多疑问！焦耳本身就很令人愉快！
Hi Karen Thank you for sharing your experience! We’re so glad Michelle was able to resolve your query fabulously. It’s wonderful to hear that Joules themselves have been such a delight too! We’ll be sure to pass on your kind words, she’ll really appreciate it! The Joules Team
乔迪非常出色，她通过电话很快就帮我解决了退款问题。
Hi Michelle Thank you for your kind words! We’re delighted to hear that Jody could sort your refund quickly over the phone. We really appreciate you taking the time to share your experience! The Joules Team
立即与乔迪交谈，没有坚持。她非常友好并立即安排事情。我对结果非常满意。
Hi Janet Thank you for your wonderful feedback! We’re thrilled to hear that Jody could assist you immediately and that you were happy with the outcome. Your kind words mean a lot, and we’ll be sure to pass them on to her! The Joules Team
今天重新收到米歇尔的订单，帮了很大的忙。
Hi Kate, Thank you for your kind feedback! We’re so pleased to hear Michelle was able to help with your order. We’ll be sure to pass this on to her, she’ll really appreciate it! The Joules Team.
我的问题得到了快速有效的处理。 任何部分都没有延误。 谢谢，乔迪。
Hello, Thank you for your kind review! We’re so pleased to hear your issue was handled quickly and efficiently, with no delays. We’ll be sure to pass your thanks on to Jody, she’ll be delighted to hear it! The Joules Team.
共 198 条符合条件的评价
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