Joules

Hi Julie, We’re delighted to hear that Jeffrey was able to resolve your query and provide great service. We’ll be sure to pass on your kind words to him. The Joules Team.

Hi Karen Thank you so much for your fantastic feedback! We’re thrilled to hear how helpful, friendly, and reassuring Jeff was during your call. It’s wonderful to know he was able to make your experience stress-free and provide a solution that left you completely satisfied. We’ll be sure to share your kind words with Jeff, he’ll be delighted to hear them. The Joules Team

Hi Tracy Thank you so much for your lovely feedback! We’re delighted to hear that Jody was able to resolve your courier issue quickly and make sure your package reached you without any further stress. We’ll be sure to pass on your kind words to Jody she’ll be thrilled to know she made a positive difference. The Joules Team

Hi Paula, Thank you for taking the time to share your experience. We’re really sorry for the trouble you experienced initially, but we’re glad our team was able to get everything sorted for you! Thanks again for your patience. The Joules Team.

Hi Steve Thank you so much for taking the time to share such detailed feedback with us. We’re really pleased to hear that, despite the initial delivery issue and the disappointment that the shoes weren’t quite the right fit, our Customer Service team were able to resolve everything quickly and efficiently for you. It’s wonderful to hear that Nicola and Michelle were so friendly and helpful, and we’ll be sure to pass your kind comments on to them. We know how frustrating it can be when an order doesn’t go as expected, so it’s particularly important to us that our customers feel supported when they get in touch. We’re delighted that our service helped to turn things around, and we really appreciate your kind words. We'll sure to pass this on. The Joules Team

Hi C Allen Thank you so much for your wonderful review. We're sorry there was an issue with the collection of your order, but we're delighted to hear that Jeffrey was able to turn your experience around. It's fantastic to know he went above and beyond to resolve everything quickly and efficiently. We'll be sure to share your kind words with him they'll mean a lot. The Joules Team

Hi Gill Thank you for taking the time to leave us such a lovely review. We're sorry to hear your flip flops were faulty, but we're pleased we could resolve the issue promptly and provide a solution that met your expectations. Your kind words mean a great deal to us, and we're delighted you were happy with the service you received. The Joules Team

Hi Mike Thank you so much for your fantastic review. We're delighted to hear that Jeff went the extra mile to provide you with great customer service. It's wonderful to know he made such a positive impression and that you're an extremely happy Joules customer. We'll be sure to pass your kind words on to Jeff. The Joules Team

Hi Gerald Thank you for taking the time to leave such a kind review. We're delighted to hear that Jeff was able to assist you quickly and efficiently with your exchange query. We'll be sure to pass your feedback on to him. The Joules Team

Hi Margaret Thank you for taking the time to leave us such a positive review!! We're delighted to hear that your call was answered quickly and that your query was handled efficiently and professionally. Your kind feedback is greatly appreciated, and we'll be sure to share it with the team. Thank you for choosing our service. The Joules Team

Hello Michelle, Thank you so much for your kind words! We're delighted to hear that Renee provided you with excellent customer service on the live chat. We'll be sure to pass your feedback on to her it will mean a lot. We really appreciate you taking the time to share your experience and look forward to helping you again in the future! The Joules Team.

Hi Joanna Thank you so much for your kind words! We're delighted to hear that Jodie provided you with excellent customer service. We'll be sure to pass your feedback on to her it will mean a lot. We really appreciate you taking the time to share your experience and look forward to helping you again in the future! The Joules Team

Hi Tracey Thank you so much for your lovely review! We're thrilled to hear you're so pleased with your sale purchases and that you found the quality, fit, and craftsmanship to be just right. It's also great to know your order arrived so quickly. We really appreciate your support and hope you enjoy wearing your new pieces. The Joules Team

Hi Ann Thank you for your wonderful review! We're so pleased to hear that Sophia was able to resolve your issue promptly and that you had a positive experience with our online chat service. We'll be sure to share your kind feedback with her. The Joules Team

Hello Val, Thank you for bringing this to our attention. We're very sorry to hear that your recent visit to our Nantwich store on 2nd July didn't reflect the friendly and attentive service you normally receive from our team. It's disappointing to learn that you felt overlooked while our colleagues were engaged in conversation, and that you weren't offered the usual level of customer service. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We're pleased to hear that you've had positive experiences with our team in the past, and we're sorry we let you down on this occasion. Your comments will be shared with the store management team so they can address this with the colleagues involved and ensure every customer receives the warm, attentive service they expect. We hope you'll give us another opportunity to provide the experience you know and expect from us. We have reached out to you and we will await your reply. The Joules Team.

Hi Bill Thank you for taking the time to leave us a review! We're so pleased to hear that Jody was able to help you quickly and make changing your delivery option a smooth and easy process. We'll be sure to pass on your kind feedback to her. The Joules Team

Hi Julian Thank you for taking the time to leave your review. We're very sorry that your wellies arrived without a box, especially as they were intended to be a birthday gift for your mother. We completely understand how disappointing and inconvenient this must have been, particularly when it made wrapping the present more difficult. Your feedback regarding our packaging is appreciated and has been shared with our team for review. We always aim to ensure our products arrive safely while also meeting our customers' expectations, especially for special occasions. We're pleased to hear that you were happy with the size, colour, and quality of the wellies, and we hope your mother enjoys them. Thank you again for your valuable feedback. The Joules Team